ITSM Application Support Analyst

Bournemouth - UK

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Team IT Service Management

Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time 35 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

Analytical and problem-solving skills
Proactive and able to work under own steam
Experience of administration functions within an application/system

What this role is all about:

As an ITSM Application Support Analyst youll play a key role in ensuring our ITSM platform runs smoothly is user-friendly and issues are resolved quickly. Youll support everything from access management and request fulfilment to incident and problem resolution working closely with teams across the business to improve workflows and automation.

Key Actions

Self-prioritise their own workload and manage this effectively in line with SLAs and OLAs that are set for the application
Manage the health of the application and track this with dashboards and reporting
Monitor all incoming tickets/cases for agreed solutions and ensuring that self-service self-healing and best practice are encouraged and promoted
Create and maintain quality documentation to support training resolution and application management
Analysis and diagnosis of application errors
Ensure all users have appropriate access to the application and that joiners movers and leavers tasks have been completed in a timely fashion
Monitor review and test enhancements to the application on a weekly basis ensuring the application continues to deliver the best value for our users
Understand service requests and challenge where appropriate to ensure the integrity of the application
Support the user base with reporting and dashboard queries
Proactively develop own knowledge of the application and be an ambassador for it

What do you need to thrive

Degree level or equivalent 1 to 3 years of IT and business work experience
The ability to communicate technical concepts clearly and effectively both written and oral
Excellent analytical critical thinking and problem-solving skills the ability to draw out requirements from non-technical users
Experience of working within deadlines operating in a high-pressure environment
Good interpersonal communication and presentation skills
Team player with a positive and customer focused outlook

So whats in it for you

Bonus Schemes A bonus that regularly rewards you for your performance
A pension of up to 12% We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance With its own set of rewards and benefits
Life Assurance Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successfulin your application and join us at Vitality this is our promise to you we will:

Help you to be the healthiest youve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.

About You

About Us

Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.

Plus you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if were the right fit for you We cant wait.

Unable to show this video due to your cookie preferences

Diversity & Inclusion

At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.

Vitalitys approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.

Required Experience:

Team IT Service ManagementWorking Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time 35 hours per week.We are happy to discuss flexible working!Top 3 skills needed for this role:Analytical and problem-solving skillsProactive and able to work under own steamExperience of ad...