Client Support Professional

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
Fiserv is a global leader in payments and financial services technology delivering solutions that power commerce for businesses and consumers. The Client Support team partners with production technology and development to ensure accurate daily operations reconciliation and high client satisfaction. As a Client Support Professional you will work directly with clients and internal teams to resolve issues validate work and drive continuous service improvements.

What youll do:

• Build and maintain positive trust-based relationships with multiple clients through proactive communication and timely follow-up.
• Serve as a primary client contact for product- and service-related inquiries answer questions and manage quote and order entry
• Execute daily reconciliation transaction validation and exception handling to support the production facility.
• Triage and escalate production issues to technology and development teams; coordinate root-cause analysis and resolution plans.
• Act as the conduit for internal and external customers to the processing and manufacturing of their products
• Cross-train across related functions to provide flexible coverage and help meet service-level objectives.
• Maintain current industry and product knowledge to advise clients on creative and compliant solutions.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 2 years of experience in client services or client-facing support in a fast-paced operations or production environment.
• 1 years of experience in CRM and ticketing platforms such as Salesforce Service Cloud ServiceNow or Zendesk.
• 2 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• 1 years of experience in reconciliation billing processes and financial transaction validation.
• 2 years of experience in Microsoft Excel including pivot tables VLOOKUP/XLOOKUP and formula-based analysis.
• Exposure to reporting tools such as Power BI or Tableau for client-facing dashboards.
• Demonstrated experience coordinating cross-functional projects involving production technology and development stakeholders.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

• Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.