Product Service Consultant

Brooklyn Park, MN - USA

Monthly Salary: $ 95640 - 143520

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillars Earthmoving Division is hiring a Product Service Consultant for our Brooklyn Park facility in Minneapolis MN. The purpose of this position is to improve customer satisfaction with our product in terms of reliability and durability thereby enhancing customer acceptance of our product.

This role works with Manufacturing Engineering R & D Purchasing Marketing and Shipping departments as well as customers dealers and vendors and travels up to 25% at times in the field.

Job Duties:

Identify define and quantify product deficiencies.
Work with cross-functional groups/teams to achieve effective and timely solutions to product problems and ensure parts availability.
Prepare data for the release of technical information to dealers.
Participate in NPI programs by coordinating development of Service Publications managing field follow programs and coordinating with cross functional teams on NPI and service programs.

What You Have (Core Skills)

Customer Focus: Aligns customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Understanding of dealer service capabilities repair practices and labor guidelines
Effective Communications: Works well with internal and external partners
Problem Solving: Experience identifying product problems and their root cause and achieving an effective and timely solution to these problems.
Relationship Management: Ability to establish and maintain healthy working relationships with clients vendors and peers
Technical Excellence: Experience with technical support problem resolutions & machine inspections

Top Candidates Will Also Have:

Experience in service engineering product support field service technician or related field
New product introduction (NPI) experience
Bilingual in English and Spanish
Experience with technical writing and reviewing of Service Publications
Strong understanding of Continuous Product Improvement process and an ability to prioritize projects for rapid response
Six Sigma Green Belt
Proficient in warranty & cost management systems (SCAS MSCRM DSN) and Quality reporting systems to complete thorough analytics

Summary Pay Range:

$95640.00 - $143520.00

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:December 10 2025 - January 6 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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Required Experience:

Contract

Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger mor...