Partner Success Manager
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Job Location:
Austin, TX - USA
Monthly Salary:
$ 110000 - 130000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
WalkMe an SAP company pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in todays complex digital landscape. By leveraging WalkMes featuresguidance engagement insights and automationemployees boost efficiency executives gain greater visibility into digital usage and organizations maximize their digital assets driving successful digital transformation.
Together SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAPs robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMes intuitive digital adoption platform.
As a Partner Success Manager you will operating in post-sales delivery. You will be a trusted advisor and coach to a portfolio of WalkMe Delivery partners helping them boost the value of their products and services by incorporating the WalkMe DAP. You will understand your partners go-to-market motions how digital adoption will positively impact their value propositions and goals and enable them to deliver solutions that leverage WalkMe to maximize the value they provide their clients. You will report to the Director of Partner Success
What Youll Own
- Maintain relationships with Partner leadership to foster collaboration and continuous improvement.
- Guide Partners through their certification programs.
- Provide hands-on process training for WalkMe delivery and client success.
- Monitor and support Partners in client engagements to ensure high-quality delivery.
- Monitor Partner performance metrics including client satisfaction and days to go live.
- Manage risk and coordinate ticket escalation.
- Collaborate with global peers on the WalkMe Partner team to improve the Partner program.
- Maintain an understanding of our product and roadmap so you can guide Partner service delivery strategies
What Youll Need to Succeed
- 3years of customer advocacy and engagement experience in Enterprise SaaS customer success account management or post-sales relationship management working with Fortune 100 companies and their executives.
- Youve maintained a book Strategic customer or partner accounts.
- Competency in sales discovery methodologies and an ability to articulate and analyze value propositions and Return on Investment.
- Must be able to come into Raleigh or Austin office 3 times per week.
What Sets Us Apart
- At WalkMe we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay employee resource groups holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person celebrating what makes us unique and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with ! Enjoy quarterly wellness reimbursements daily BrightBreaks to recharge and WalkMes annual Wellness Month every Julybecause your well-being matters all year long.
- WalkMe provides health coverage options where applicable to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAPs acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The OTE for this role is between $110000 and $130000 including salary and variables. The actual base pay is dependent upon many factors such as: location training transferable skills work experience business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
At WalkMe we approach Diversity Equity and Inclusion (DEI) with the same level of collaboration innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Internship
- Data Warehousing
- Adobe Flash
- Database Administration
- Logistics
About Company
Even if your organization is digitally mature, there still exists the growing challenge of keeping up with the exponentially increasing and stunningly sophisticated capabilities that today’s innovators are delivering. Recognizing that our technological capabilities are increasing at ... View more
