Customer Service Representative
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Job Location:
Parsons, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
Join a family-owned and operated dealership known for exceptional service and community values for over 20 years. Mike Carpino Ford Parsons is looking for a friendly organized Customer Service Representative to support both our front desk and parts/service department. This hybrid role is perfect for someone who enjoys helping people and takes pride in keeping daily operations running smoothly.
Key Responsibilities:
Front Desk/Administrative Duties
- Greet customers warmly and maintain a clean welcoming dealership environment
- Answer incoming calls direct them to correct department and take accurate messages
- Process payments for customers
- Handle administrative duties such as filing scanning scheduling and data entry
- Prepare and reconcile daily deposits as needed
- Create review and process invoices accurately as needed
- Maintain accurate records and documentation for customer-facing transactions
- Support the accounting and service departments with basic clerical tasks
Parts/Service Representative Duties
- Schedule service appointments for customers
- Assist customers and technicians in identifying and ordering correct parts
- Look up parts pricing and availability
- Create and process parts invoices special orders and returns
- Maintain organized parts storage
- Provide concierge support for all owner inquiries to assure customer needs are handled to best abilities.
- Establish follow up time
- Obtain customer and vehicle information
- Verify that the final invoice reconciles with the work performed on the repair order
Qualifications
- Strong customer service and communication skills
- Ability to multitask while staying organized and detail-oriented
- Previous administrative receptionist retail or automotive parts/service experience is helpful but not required
- Positive attitude reliability and willingness to learn
- A desire for a long-term career with a growing organization
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Ability to lift 50 pounds and work on your feet for extended periods of time
- High school diploma or equivalent
Compensation & Benefits
- Entry-level position starting at $15/hour with opportunity for pay increase after 90-day performance evaluation
- Health Insurance
- PTO
- Holidays
- 401(K)
- Professional Development Assistance
- Tuition Reimbursement
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Mike Carpino Ford Lincoln is your locally owned Ford dealership who takes pride in our professionalism, teamwork, and honesty. As we continue to grow, we are lo...
