Service Support Specialist

Now Hiring for January 19th Start Date!

Summary

Create memorable moments of service that leave every customer feeling valued. As a Service Support Specialist youll be the voice of Jewelers Mutual supporting customers jewelers and agents across phone email chat and other channels. Youll handle inquiries policy updates and claims with accuracy empathy and efficiency aiming for first-contact resolution every time. Using multiple systems and screens youll balance speed with precision while meeting performance goals and exceeding customer this role youll embrace change grow professionally and help shine our reputation for exceptional service and care.

Why Jewelers Mutual:

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

Were dedicated to fostering growth through collaboration powered by bold thinking teamwork and the passion of our people.

Here youll:

• Move fast and embrace change
• Always look for better ways
• Grow thrive and help shape whats next

Join us and be part of a culture where you can make an impact while building your future.

What Youll Do:

• Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.
• Responds to omnichannel requests providing support to customers jewelers and agents.
• Assists customers jewelers and agents with inquiries updates and claim filing ensuring accurate and timely resolution.
• Listen actively to customers to identify their needs and aim for first-call resolution.
• Utilize dual screens and multiple programs efficiently.
• Maintains consistency in adhering to all customer service performance metrics.
• Has a drive to meet goals and continuous professional growth.
• Opportunity for additional project work.
• Regular attendance punctuality and adherence to agreed-upon schedule are conditions of employment.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Youll Bring:

• High school diploma or general education degree (GED) minimum requirement.
• 3 months to 1 year of customer service experience preferred.
• Proficient in Microsoft Office and Outlook
• Proficient in keyboarding and navigating multiple systems and screens simultaneously.
• Displays a high level of confidence enthusiasm about major milestones and a positive attitude with the desire to succeed and exceed customer expectations. A passion for jewelry is encouraged.
• Excels in accuracy quality and team collaboration.
• Embraces change maintains a positive work environment and actively engages in an ongoing learning culture.
• Excellent Multitasking and Computer Skills
• Demonstrate an ability to display patience empathy and active listening skills.

What We Offer You:

• Competitive Compensation & Benefits:Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting

Required Experience:

IC