ServiceNow Developer

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.

As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives.

Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.

Moderna is solidifying its presence in London a global hub for scientific research and innovation. Our London office focuses on commercial operations ensuring the delivery of our revolutionary products to the UK market. Were seeking talents who are ready to contribute to our mission and transform the landscape of health worldwide.

We are looking to hire a ServiceNow Development Engineer to join our growing Digital team supporting the global organization from our London office. This is a sole contributor role with significant reach across global functions enabling business process optimization automation and innovation across the enterprise. You will leverage your ServiceNow expertise to deliver scalable high-impact solutions and contribute to the digitization of departments across Moderna. Youll also be in a unique position to explore and adopt Generative AI capabilities in our platform solutions helping Moderna stay at the forefront of digital transformation. If you are driven by technical excellence problem solving and creating intuitive employee experiences this is your opportunity to make an impact on a global scale.

Heres What Youll Do:

Your key responsibilities will be:

• Delivering robust end-to-end solutions within the ServiceNow platform across ITSM ITOM ITAM HRSD and Performance Analytics

• Designing and developing configurations including Business Rules UI Policies UI Actions Client Scripts and ACLs (including advanced scripting and Service Portal development)

• Leading the development of system integrations using REST SOAP MID Servers or other integration technologies

• Driving automation initiatives system performance improvements and platform scalability

• Participating in agile development cycles including sprint planning stand-ups retrospectives and user story refinement

• Promoting ServiceNow best practices in architecture and development with a mindset of security stability and user-centric design

Your responsibilities will also include:

• Mentoring junior developers and conducting code reviews to ensure platform consistency and maintainability

• Facilitating CI discovery processes and collaborating with class owners to define identification and reconciliation rules

• Collaborating closely with Product Owners and Development Managers to evaluate solution design especially around customization vs. out-of-box implementation

• Managing production incidents and coordinating platform upgrades including use of update sets and the ServiceNow App Store

• Supporting the rollout of new features and enhancements while ensuring backward compatibility and long-term supportability

• Exploring opportunities to integrate Generative AI tools into the ServiceNow ecosystem to drive intelligent automation and improve user interaction

The key Moderna Mindsets youll need to succeed in the role:

• We digitize everywhere possible using the power of code to maximize our impact on patients.
  This role is a direct embodiment of that mindset as youll be working across the ServiceNow platform to build scalable reliable and intelligent solutions that simplify complex workflows and directly enhance the digital experience of Moderna employees.

• We behave like owners. The solutions were building go beyond any job description.
  You will be empowered to identify opportunities beyond your immediate tasks challenge existing processes and propose solutions that elevate platform usage and efficiency at a global scale.

Heres What Youll Need (Basic Qualifications)

• Bachelors degree in Computer Science or a related technology or scientific fieldOR5 years of equivalent professional experience in lieu of a degree

• 6 years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM ITOM ITAM HRSD and PA.)

• 1 or more active ServiceNow certifications (Certified System Administrator ITSM App Specialist)

• 3 years of experience integrating ServiceNow with external systems through REST SOAP MID-servers or other relevant technologies

• 3 years of experience with HTML5 JAVA JavaScript jQuery CSS

Heres What Youll Bring to the Table (Preferred Qualifications)

• Knowledge of all aspects of ServiceNow scripting including Business Rules Client Scripts UI Builder Scripted REST APIs and Script Includes

• Experience with discovery and CMDB including an understanding of MID server architecture probes and sensors and CMDB identification and reconciliation.

• Experience communicating with application users to understand and collect their requirements and requests

• Educational or job-related experiencedocumenting technical systems and user workflows

• Experience working in life sciences pharma/biotech or high-tech industries with a preference for experience in one or more of eCommerce data/machine learning platforms or cloud infrastructure

• Experience in a regulated environment

• Experience working in a matrixed organization

• A desire to make an impact as part of a high-growth transformational company that isBold Relentless Curious and Collaborative

Pay & Benefits

At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and well-being resources are designed to support youat work at home and everywhere in between.

• Best-in-class healthcare plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being with access to fitness mindfulness and mental health support

• Family building benefits including fertility adoption and surrogacy support

• Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary year-end shutdown

• Savingsandinvestments to help you plan for the future

• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .

-