Service Customer Experience Specialist
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Job Location:
Muskegon, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Service Customer Experience Specialist is responsible for creating a welcoming and positive environment for all service customers. This role ensures customers feel valued informed and comfortable throughout their service visit by providing hospitality communication and support from arrival to vehicle pick-up.
Key Responsibilities:
- Customer Interaction & Hospitality
- Identify greet and welcome customers upon arrival to the service department.
- Engage customers in a friendly and professional manner to ensure an exceptional first impression.
- Offer snacks beverages and other available amenities.
- Escort or direct customers to the waiting area restrooms or designated lounge options.
- Customer Support & Communication
- Provide real-time status updates regarding their vehicle service progress.
- Communicate professionally with service advisors and technicians to obtain accurate and timely information.
- Address customer questions concerns or requests promptly or direct them to the appropriate team member.
- Proactively monitor the waiting area to ensure comfort and assist with additional needs.
- Service Experience Coordination
- Ensure the customer lounge and refreshment areas are clean stocked and well-presented.
- Support service team with customer flow guest engagement and experience enhancement initiatives.
- Document customer concerns or feedback and communicate them to the appropriate personnel.
Qualifications:
- Strong customer service or hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Positive attitude with the ability to remain calm patient and professional.
- Ability to multitask in a fast-paced environment.
- Reliable organized and detail-oriented.
Work Environment:
- Face-to-face customer interaction within a dealership service department setting.
- Requires the ability to walk stand and interact with customers throughout the day.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Betten Chevrolet-Buick/GMC-Cadillac of Muskegon is seeking a skilled Diesel / Heavy Engine / Transmission Auto Technician. Great Diesel Mechanics must be stron...
