Technical Service Manager

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Technical Service Manager AMEA

Location: Mumbai India

ROCKWOOL Technical Insulation Process & Marine Offshore

ROCKWOOL Technical Insulation is looking for an experienced Technical Service Manager (AMEA) to be based in Mumbai supporting key customers and internal stakeholders across Asia Middle East & Africa within the Process Industry and Marine & Offshore segments.

This is a regionally exposed high-impact technical role combining engineering expertise customer advisory training and close cooperation with Sales.

Role and Purpose

To provide best-in-class technical advisory and service support to customers contractors shipyards and internal sales teams strengthening ROCKWOOLs position as a preferred solution provider in the market.

Key Responsibilities

Act as a technical expert for Process and Marine & Offshore insulation solutions.
Provide technical consultancy to customers and internal sales team.
Deliver technical presentations and training sessions to customers and internal teams.
Train Sales in application handling and performance of insulation systems.
Collect market and customer feedback and support continuous improvement of products and systems.
Monitor competitor solutions and market developments in the AMEA region
Manage the end-to-end quality complaint process in the region including investigation of technical issues root cause analysis coordination with factory and communication of resolutions to customers
Perform on-site technical inspections audits and troubleshooting at customer sites shipyards and construction projects
Ensure accurate and timely documentation of key projects and activities in CRM

Experience & Qualifications

Essential

Engineering degree or equivalent technical education
Minimum 5 years of technical experience in:
- Industrial insulation and/or
- Marine / Offshore insulation
Fluent English (spoken and written) mandatory
Strong communication skills and ability to work across cultures in a regional role

Desirable

Experience in technical training and public presentations
Project-based working experience
Knowledge of international standards (ISO IMO ASTM EN)

Personal Profile

Strong customer orientation and solution-driven mindset
High integrity responsibility and professionalism
Well-structured organised and self-driven
Acts as a ROCKWOOL ambassador towards customers and partners

What We Offer

A strategic regional role within a global market leader
Exposure to large-scale industrial and marine projects across AMEA
A culture built on Trust Responsibility Efficiency and Passion
Strong professional development and long-term career opportunities
Competitive compensation and benefits package

Required Experience:

Manager

Technical Service Manager AMEALocation: Mumbai IndiaROCKWOOL Technical Insulation Process & Marine OffshoreROCKWOOL Technical Insulation is looking for an experienced Technical Service Manager (AMEA) to be based in Mumbai supporting key customers and internal stakeholders across Asia Middle East & ...