Strategy & Operations Analyst, Customer Success
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
Stripe has a growing focus on our Customer Success business and opportunity to drive growth. Our team provides strategic & operational partnership to those specialized sellers cross-functional partners and leadership. Partnership is provided across three pillars:
- Strategy and planning
- Operations
- Analytics and insights
Within the GTM Strategy & Operations organization our Customer Success Strategy & Operations team is dedicated to implementing business changes across operations insights processes and tools. We focus on enhancing Stripes productivity empowering our CSMs in achieving key revenue goals and driving overall Stripe revenue. Were a global team spanning across the Americas Europe and Asia Pacific.
What youll do
The near term focus of this role is on building business foundations which necessarily entails a focus on operational projects (process design business cadences systems work). This analyst is a critical person to the foundations and scale of the Customer Success business. Their responsibilities include measuring and analyzing performance forecasting creating dashboards and driving process improvements.
Responsibilities
- Work cross-functionally to analyze and troubleshoot system challenges
- Conduct analysis and investigation of system operations and workflow management
- Develop reports and dashboards to meet key reporting requirements
- Oversee the management of CSM territories
- Enhance business processes through data-driven decision-making
- Define and monitor annual and quarterly OKRs
- Prepare materials for QBRs and other leadership meetings
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- 5-6 years of operations experience in a software solutions or technology company.
- 3 years working with a GTM or Sales organization.
- Data Analytics (SQL creating/running complex queries and building dashboards)
- Business and operational SLA reporting.
- Communicate clearly proactively and concisely.
- Self-starter and comfortable dealing with ambiguity.
Preferred qualifications
- Tableau or SFDC report development experience.
- Experience as a User and Report developer in SFDC
Required Experience:
IC
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
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Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Accept payments and scale faster with AI.
