Automotive Sales BDC Representative
Share
Job Location:
Mendham, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Automotive Sales BDC Representative
We are seeking a friendly organized and customer-focused Automotive BDC Representative to join our dealership team. This role is responsible for managing inbound and outbound leads setting sales and service appointments and maintaining ongoing communication with customers. You will be the first point of contact for many of our guests helping guide them through their next step in the sales or service process.
If this sounds like the right fit for you apply today and join the Maplecrest Ford of Mendham team!
What We Offer
Competitive pay:base salary plus commission & bonuses
Consistent employee-friendly hours: Work ends at 5pm no work on Sundays
401(k)
Health dental and vision insurance
Paid time off & sick leave
Paid training and ongoing coaching from experienced managers
Employee discounts on vehicles and service
Automotive Sales BDC Responsibilities
Answer and manage inbound sales calls internet leads and chat inquiries in a professional and timely manner
Ask questions to understand customer needs and match them with appropriate vehicles and sales consultants
Schedule and confirm sales appointments for the showroom ensuring a smooth handoff to the sales team
Consistently follow up with prospects via phone text and email to drive show appointments and sales opportunities
Accurately log all customer interactions notes and outcomes in the CRM
Achieve contact appointment and show goals as outlined by the BDC or sales manager
Review your performance regularly (daily/weekly/monthly) to continuously improve results and time management
Automotive Sales BDC Requirements:
Previous BDC call center or customer-facing experience preferred (automotive a plus but not required)
Comfortable using technology; training provided on all dealership tools and software
Strong customer service skills with a confident friendly phone presence
Self-motivated goal-oriented and a positive team player
Excellent written and verbal communication skills
Valid drivers license with a clean driving record
About Us:
Maplecrest Ford of Mendham has been proudly providing a customer-first approach to automotive sales and service in Morris County and beyond for 28 years. Our dedication to our customers and our community has earned us Ford Motor Companys Presidents Award for Customer Satisfaction 12 times.
We are a family-owned dealership with a stable long-tenured team and a supportive and friendly work environment. If youre looking for a rewarding career in automotive sales wed love to meet you!
We are an equal opportunity employer and prohibit discrimination or harassment of any kind including but not limited to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
Maplecrest Ford of Mendham has been proudly serving our community for 28 years, offering a trusted and customer-first approach to automotive sales and service. ...
