Customer Service Representative Food Services Call Center, Part-time, Rotating
Share
Job Location:
Woodstock, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Food Services Customer Service Representative reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Food Services Customer Service Representative provides scheduling registration and customer service functions at Northwestern Medicine. Ensures highest level of customer service is proved to the NM workforce and any external clients.
Responsibilities:
Department Operations
- Answers the telephone in a courteous professional manner; consistently demonstrating excellent customer service. Screens and directs calls that come into the department Takes messages and relays information accurately.
- Shows familiarity with customer base and key customer needs. Interacts with customers clients and clinical staff members to resolve problems/questions about services to be delivered.
- Shows familiarity with customer needs in order to schedule correct services for each service request.
Communication and Teamwork
- Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner directs calls and takes messages as appropriate. Checks for messages and returns calls.
- Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others respects diverse opinions and styles and acknowledges the assistance and contributions of others.
- Communicates appropriately and clearly to physicians manager nursing staff front office staff and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude.
Service Excellence
- Displays a friendly approachable professional demeanor and appearance.
- Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
- Fosters the development and maintenance of a cohesive high-energy collaborative and quality-focused team.
- Supports a Safety Always culture.
- Maintaining confidentiality of employee and/or patient information.
- Sensitive to time and budget constraints.
- Performs other duties as assigned.
Qualifications :
Required:
- High school graduate or equivalent.
- Strong Computer knowledge data entry skills in Microsoft Excel and Word.
- 1 year of customer service preferably in a medical office setting.
- Ability to communicate clearly and effectively both orally and in writing at all levels within and outside the organization.
- Ability to work independently.
Additional Information :
Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for bett ... View more
