Account Services Mgt Support Engineer

Noida - India

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary: The Workday Support is responsible for providing first-level technical support to internal 74Software users of Workday Financials while maintaining a high level of employee satisfaction.

As a Workday Support you will:

Respond to employee requests received via the 74Software ticketing system regarding various Workday Finance processes (General Accounting Revenue Procurement Project Accounting etc) in compliance with response deadlines and predefined standards.
Respond to employee requests received via the 74Software ticketing system regarding various Non-Workday Finance processes (Expense Management Reporting etc) in compliance with response deadlines and predefined standards.
Escalate complex cases that cannot be resolved at this level to the next level of support.
Identify needs for improvement/optimization of existing processes and related tools report them to internal partners.
Contribute to the design/improvement of performance indicators for better activity and progress management.
Update documentation and contribute to user knowledge systems.

Total Experience Expected: 08-12 years

Qualifications :

Technical Skills
Hands-on experience with Workday Finance ideally in Core Accounting Procurement Project Accounting and Revenue Management configuration system integrations and data management and operation.
WD Finance certification preferred.
Knowledge of Workday security model and role-based access control.
Ability to troubleshoot and resolve technical issues in a timely manner.
Deep understanding of core Finance data elements core model maintenance and localization needs developed through experience in complex matrixed global organizations.
Knowledge of Finance processes and policies in a global organization and a strong ability to collect analyze and clarify business requirements from diverse global and local stakeholders.
Communication & Collaboration
Excellent communication skills with the ability to liaise effectively with technical teams HR and business stakeholders.
Strong problem-solving abilities and attention to detail.
Experience in collaborating with vendors and external support teams.
Customer-focused mindset - IS support experience is a plus.
Fluency in English required. Fluency in French is a plus

Additional Information :

Secondary Location: Noida Campus

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Remote Work :

Employment Type :

Full-time

Summary: The Workday Support is responsible for providing first-level technical support to internal 74Software users of Workday Financials while maintaining a high level of employee satisfaction.As a Workday Support you will:Respond to employee requests received via the 74Software ticketing system r...

Summary: The Workday Support is responsible for providing first-level technical support to internal 74Software users of Workday Financials while maintaining a high level of employee satisfaction.

As a Workday Support you will:

Respond to employee requests received via the 74Software ticketing system regarding various Workday Finance processes (General Accounting Revenue Procurement Project Accounting etc) in compliance with response deadlines and predefined standards.
Respond to employee requests received via the 74Software ticketing system regarding various Non-Workday Finance processes (Expense Management Reporting etc) in compliance with response deadlines and predefined standards.
Escalate complex cases that cannot be resolved at this level to the next level of support.
Identify needs for improvement/optimization of existing processes and related tools report them to internal partners.
Contribute to the design/improvement of performance indicators for better activity and progress management.
Update documentation and contribute to user knowledge systems.

Total Experience Expected: 08-12 years

Qualifications :

Technical Skills
Hands-on experience with Workday Finance ideally in Core Accounting Procurement Project Accounting and Revenue Management configuration system integrations and data management and operation.
WD Finance certification preferred.
Knowledge of Workday security model and role-based access control.
Ability to troubleshoot and resolve technical issues in a timely manner.
Deep understanding of core Finance data elements core model maintenance and localization needs developed through experience in complex matrixed global organizations.
Knowledge of Finance processes and policies in a global organization and a strong ability to collect analyze and clarify business requirements from diverse global and local stakeholders.
Communication & Collaboration
Excellent communication skills with the ability to liaise effectively with technical teams HR and business stakeholders.
Strong problem-solving abilities and attention to detail.
Experience in collaborating with vendors and external support teams.
Customer-focused mindset - IS support experience is a plus.
Fluency in English required. Fluency in French is a plus

Additional Information :

Secondary Location: Noida Campus

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Remote Work :

Employment Type :

Full-time

Key Skills

Ruby
Mac Os
Computer Networking
Windows
TCP
Customer Support
Linux
Shell Scripting
VPN
Dns
Technical Support
Troubleshooting

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About Company

Sopra Steria

Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more

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