Receptionist
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Receptionist provides a warm welcoming and efficient first point of contact for guests. They serve as the face of the hotel and plays a vital role in creating a positive and memorable guest experience. Their primary responsibility is to greet guests handle check-ins and check-outs manage reservations and provide information about hotel facilities services and local attractions. Additionally the Receptionist assists guests with their inquiries resolves any issues or concerns and ensures that their needs are met during their stay. They also handle administrative tasks such as processing payments maintaining guest records and coordinating with other hotel departments.
Qualifications :
Education: Minimum of a high school diploma or equivalent. Additional training or certification in hospitality or guest services is an advantage.
Experience: Prior experience in a similar role is preferred ideally in a luxury hotel or upscale hospitality setting. Experience with guest inquiries check-ins check-outs and reservations is highly valued.
Language Skills: Proficiency in English is required. Fluency in other languages will be a strong advantage.
Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with guests colleagues and other departments.
Guest Service Orientation: Demonstrated passion for delivering exceptional guest service. A friendly professional and empathetic approach with the ability to proactively anticipate and resolve guest needs.
Technical Skills: Good command of computer systems including hotel management and reservation software as well as Microsoft Office.
Organizational Skills: Ability to manage multiple tasks efficiently including guest inquiries payments reservations and record-keeping.
Attention to Detail: High level of accuracy in handling guest information billing and identifying guest preferences.
Professional Appearance: Well-groomed and professional presentation at all times.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
