Senior Account Manager Partner Fulfils

As the Senior Account Manager - Partner Fulfils youll be the goto for our biggest brand partners leading the ASOS Partner Fulfils Account Management team to drive revenue optimise performance and deliver a seamless customer experience. Reporting into the Head of Partner Fulfils youll turn insights into action keep trading sharp and make sure Partner Fulfils shows up brilliantly for our customers.

Youll work handinhand with Product Studios Marketing Technology Customer Care & Accounts and of course our brand partners to deliver ambitious growth and bestinclass service across the Partner Fulfils channel.

The Details

• Build and grow relationships with strategic accounts to maximise demand through Partner Fulfils aligned to ASOS and brand partner commercial goals.
• Own sales performance to hit weekly monthly and quarterly targets using actionable insights (sales data customer behaviour product trends) to inform trading decisions.
• Monitor partner performance against agreed KPIs spot risks/opportunities early and shape joint business plans that improve sales outcomes and customer experience.
• Partner with ASOS Product Teams to manage the Wholesale Partner Fulfils model align seasonal buys and run QBRs that set future strategy.
• Oversee partnerled marketplaceonly accounts; curate a relevant brand portfolio with strong local market resonance.
• Track and report on KPIs (e.g. sales volumes return rates CSAT) to assess account health and prioritise improvements.
• Lead vendor management and produce regular reports on performance and adherence to marketplace policies standards and contractual SLAs aligned to the ASOS scorecard.
• Ensure partners and ASOS teams follow onboarding processes to hit retail launch dates from accurate middleware data to samples imagery and marketing.
• Build a strong network across Studios Tech and middleware providers; challenge ways of working troubleshoot quickly and continuously improve speedtomarket.
• Partner with Customer Care to engage brand partners in enhancing the endtoend customer journey and proactively remove friction points.
• Support our culture by championing Diversity Equity & Inclusion strategies.

Our inperson rhythm: We believe being together in person helps us move faster connect more deeply and achieve more as a team. Thats why our approach to working together includes spending at least 3 days a week in the office. Its a rhythm that speeds up decisionmaking helps ASOSers learn from each other more quickly and builds the kind of culture where people can grow create and succeed.

Qualifications :

About You

Youre a commercially savvy relationshipbuilder with marketplace/partnerfulfilment experience and a track record of delivering growth. Youll also bring:

• Proven success managing key strategic accounts and hitting revenue targets in marketplace or Partner Fulfils environments.
• Strength in datadriven trading - confident building scorecards reading the story in the numbers and turning insight into actions.
• Experience aligning joint business plans running QBRs and influencing senior stakeholders internally and externally.
• Knowledge of Wholesale Partner Fulfils models including seasonal buy alignment and launch readiness.
• Vendor management knowhow with marketplace policies standards and SLAs.
• Leadership that coaches and inspires Account Managers builds clarity and raises the performance bar.
• Systems confidence and the ability to train others on process or workflow updates.

Additional Information :

Whats in it for you 

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role

Remote Work :

No

Employment Type :

Full-time