Sample Reception Technician Testing Laboratory

The Role:

Booking specialist that co-ordinates the receipt and unpacking of samples ready for testing whilst ensuring that all the information is accurately recorded onto a Laboratory Information Management System (LIMS).  Liaise with customers when necessary to support on technical queries in relation to the registration of samples.  Sending completed testing reports and any additional  support in the customer services team.

Main Duties: 

• Booking-in of testing samples ensuring the accuracy of information on our database including uploading of images.
• Acknowledging receipt of samples to our clients and providing them with an estimated delivery of the testing report.
• Organising and processing of samples that need to be sub-contracted to other test houses.
• Daily sending of completed testing reports to clients and the updating of web portals.
• Logging all non-conformance requests from clients and raising any technical queries in relation to specifications with our commercial team.
• Creating updating and maintaining our standard operating procedures for the booking-in of samples for our Laboratory Information Database.
• Day-to-day management of the department emails which includes general internal queries. 
• Making amendments to documentation and the database following a technical review of testing requirements.
• Creating customer contact details and distribution lists within our Customer Relationship Management (CRM) System.
• Performing any other reasonable duties to to support the department and wider team during busy periods this may include the returning of samples and sample preparation.

Qualifications :

What We Are Looking For:

• Ideally degree educated in a scientific discipline
• Be able to demonstrate good organisational skills with rigorous attention to detail and the ability to work to deadlines and competing demands.
• Previous experience working in a laboratory environment in a similar role is desirable.
• Demonstrates a self-motivated positive can do attitude and ability to work to tight deadlines and competing demands in a busy commercial environment.
• Demonstrate initiative and ability to multi-task and plan work effectively and work on their own when required.
• Must have the ability to communicate effectively both verbally and in written form.
• Computer literate and confident using Microsoft Office and ideally have experience with data management systems such as CRMs.
• A flexible approach to working additional hours when required.

Additional Information :

Benefits:  Competitive Salary Life Assurance 4 x salary Private Medical Insurance Healthcash Care Plan Income Protection Group Pension Scheme (match contribution of up to 5 %) Option to buy up to 5 days holiday a year Perkbox (access to discounts) Employee Assistance Programme 24/7 confidential support World-wide career opportunities.

Remote Work :

No

Employment Type :

Full-time