Senior Block Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

We are thrilled to offer an exceptional opportunity to join JLLs Property Management team as part of REMS (Real Estate Management Services). As organisations worldwide reimagine their real estate strategies and workplace experiences our team is at the forefront of delivering innovative property management solutions that drive operational excellence and create lasting value for our clients.

This is an exciting time to be part of our growing REMS team you will join a collaborative environment where your contributions directly impact the success of diverse real estate portfolios from corporate headquarters to industrial facilities whilst working alongside industry leaders who are passionate about delivering exceptional client outcomes. Join us as we continue to set new standards in property management excellence and help shape the future of real estate services.

Residential Block Manager

The successful candidate will be joining the residential block management team delivering multi-disciplinary services to key clients and their customers across a small portfolio of properties in London and the South-West of England.

The role is to assist in the delivery of residential property management services customer communications service charge management statutory compliance consultations cost management and liaising with the wider JLL teams including FM HSE accounts building surveying and project management teams.

The role involves a significant amount of customer and client contact and also close liaison with key colleagues within JLL.

This is an exciting role for anyone who has experience in residential property management with knowledge of statutory consultation strong customer communications lease agreements and service charges and who is currently a Property Manager (or equivalent with experience of the above) that is looking for their next career move.

Main duties include:

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• Taking ownership of the customer consultation process for all long leasehold buildings within their portfolio.

• Manage the section 20 consultation process for major works projects.

• Liaising with client and project teams to confirm works programmes budgets and input into annual service charge budgets and commenting on actual expenditure.

• Liaising with customers on maintenance issues project schemes planned costs and works.

• Responsible for preparing data for client meetings attending these meetings and carrying out any actions arising.

• Ensuring accurate customer data is maintained on the property management systems.

• Review and submit service charge budgets for client approval.

• Work with the external consultants and FMs for required quotes and specifications.

• Manage the yearly expenditure against the budgets and review the expenditure reports.

• Work with the wider accounting team to progress the reconciliation process and internal audits.

• Undertaking property inspections and recording relevant details when required.

Additional general Property Management duties may include:

• Manage the transition of properties in and out of JLL management.

• Responsibility for overall H&S compliance in conjunction with FM and H&S team escalating any issues relating to non-compliance.

• Undertaking property inspections and completing reports dealing with any building safety lease or customer issues arising.

• Preparing client reports on lease management and input into the monthly/quarterly management reports in accordance with agreed timescales.

• Providing accurate insurance data to the clients chosen broker.

• Taking the appropriate action in response to any legal notice received in relation to a managed property.

• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales subject to approval by line manager as required.

• Issuing residential communication to make sure all service charges invoices reconciliations are issued correctly and retained in line with legislation.

• Reading of leases and ensure accurate data is maintained on the property management system.

• Ensure rent & service charge demands are raised accurately and on time.

• Ensure credit control targets are met.

• Review and approve service charge budgets including managing any Section 20 processes on long term agreements and project works.

• Review service charge cash flow and budget regularly.

• Review and approve service charge reconciliations ensuring compliance with RICS guidance and the Landlord & Tenant Act legislation.

• Responsible for arranging and chairing residents meetings.

• Ensure recording of minutes for residents meetings and carrying out of actions arising.

• Review customer applications for consent and prepare client recommendations within the required timescales.

Knowledge & Experience:

• Residential property management experience (3-5 years ) preferably practical experience in managing high value residential properties.

• Preferably MTPI and/or Assoc MRICS qualified or equivalent.

• Constantly updating knowledge of legislation relating to residential property management.

• Use knowledge of law relating to residential property management to make recommendations to clients.

• Able to build and maintain client and customer relationships.

• Understand the principles of lease structures and be able to interpret a lease.

• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements.

• Understand and apply JLL procedures relating to work activities.

• Able to use IT software such as Word Excel and management databases.

• Able to work as part of a team supporting other team members and recognising the work of others.

• Build and maintain relationships with other parts of the wider JLL team.

• Excellent written and verbal presentation skills.

• Excellent communicator and client relationship skills

• Good time management and organisational skills

• Excellent attention to detail

Personal Attributes

• Strong customer service ethic

• Positive can do attitude

• Common sense approach

• Outgoing and friendly personality

• Organised meticulous tenacious

• Excellent written and spoken communication

• IT literate

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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