Seasonal Steward Melrose Abbey
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Job Summary
Starting salary:25770 pro rata (proportionate to hours worked and length of contract)
Contract type:Part Year Permanent
Grade:1
Location:Melrose Abbey
Working Hours:21 hours per week 3 out of 7 days either Thurs to Sat or Fri to Sun hours between 9:00 to 17:00
Interviews:To be held in person on week commencing 26 January 2026
Your role of Seasonal Steward will be a part year permanent position up until 30 September 2026. The likely start date for this role is in April 2026. We currently have two positions available. One covering Thursday to Saturday and the other Friday to Sunday. Please indicate in your covering letter which you are interested in or if you have a preference
You will be part of a highly motivated team looking after Melrose Abbey. Your role will be team based but you will also need to complete individual tasks with the post involving both indoor and outdoor work.
Melrose Abbey is a key landmark in the Scottish Borders. Founded in 1136 as a Cistercian monastery it is a prime example of Gothic architecture and is particularly renowned for its elaborate stone carvings. It is also the resting place for Robert the Bruces heart.
For more information about the post and information about the team please access the full job descriptionfor this post. Please note that if you dont have Office 365 installed on your device this can be opened using your browser.
Benefits of joining us at Historic Environment Scotland
- Enrolment onto a Civil Service Pension scheme 28% employer contribution
- 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage Manx and Cadw properties
Key Responsibilities of this role
Provide visitors with a world-class welcome when they arrive at the site and give a short site induction with the aid of a map.
Process and promote the appropriate tickets and retail items ensuring the correct financial procedures are followed accurately.
Ensure a high standard of presentation throughout the site following appropriate cleaning processes in both public and staff areas this will include grounds maintenance.
Work as a team to achieve quality assurance Key Performance Indicators (KPIs) and to achieve overall commercial performance targets.
Actively support in HES seminars events functions and promotions.
Proactively communicate with colleagues across the site to ensure high performance standards and consistency.
Support the Monument Manager on partnership and community engagement initiatives projects including volunteering weddings and other events.
Promote commercial opportunities within the monument such as upcoming events and retail products where appropriate.
Ensure the security of the site buildings and contents including acting as a keyholder (where required)
Ensure that the health and safety of staff visitors and contractors is always paramount and follow the correct procedures to ensure safe operation of any equipment.
If interested there will be the option to deliver guided tours/talks as part of the core visitor experience.
Key requirements of the role:
In order for you to be successful in this post we will be looking for you to complete acover letterwhich addresses:
1.Why you are interested in the post with Historic Environment Scotland
2.How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.
Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience.Please read our CV and Cover Letter Guidancefirst before completing as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.
Essential Criteria:
- Experience delivering high standards of customer service in a fast-paced environment.
- Excellent team working skills.
- Cash handling experience or willingness to undertake training.
- Ability to work independently at times.
- A genuine interest for working in the heritage tourism industry.
- IT skills and the ability to use basic online functions.
Find out more aboutdesirableskills and experience in ourfull job description Seasonal Steward .
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or support of our Gaelic Language Plan we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email ator call our Head Office at 0 and speak to a member of our People Team.
Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.
To submit your application online please read our How to Apply section followed by Apply Now button to begin your application.
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Kitchen Experience
- Catering
- Hotel Experience
- Taleo
- Hospitality Experience
- Master Data Management
- Data Management
- Heavy Lifting
- Sanitation
