Experience Coordinator
Share
Job Location:
Calistoga, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join the Experiences team as a full-time Experiences Coordinator and become one of the authors of our story. The Experiences Coordinator is responsible for setup execution and follow-through of various complementary and paid guest experiences at Solage. They are someone who is organized and efficient while having the ability to speak and work with guests to ensure they have a memorable experience. The experiences coordinator will play a key role in operations.
This role will execute & project manage programming efforts across this property and as such they will be responsible for facilitating organizing and guiding well-designed and creatively curated guest and team experiences unique to our properties through adventures activities classes amenities product selection partner alignment and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts guest experience.
In addition this role will be responsible for the following:
Preparing and executing special events weekly activities classes and programs that allow guests to create lasting memories and maximally experience our core pillars: design wellness culinary seasonality
Engaging with guests in an effort to promote and sell additional activities in tandem with the Itinerary Design/Concierge team
Maintain cooperative relationships and open lines of communication with leaders of other departments throughout the hotel to ensure successful execution of programming and product offerings
Help manage and finalize SOPs for all existing and new experiences; including trial set ups and photo documentation to maximize their effectiveness as a key experience training and execution tool
Help manage and finalize BEOs for all existing and new experiences as well as coordinating with the correct teams to ensure their success
Coordinate OS&E purchases; liaise with appropriate departments to organize store or set up on property. Keep inventory of all experiences-related items
Manage and submit invoices for all 3rd party vendors and partners
Communicate with experience vendors and hosts as needed for smooth operations day to day as well as follow up for feedback & adjustments to experiences.
Organize and maintain the activities storage areas and equipment/OS&E
Help execute creative design touchpoint projects under the direction of Director of Experiences
Coordinate design and printing of collateral on an as-needed basis such as daily text schedule monthly experiences calendar & signage on property
Work with marketing team to fact check website to ensure experiences are up to date
Low level marketing such as posting experiences to local calendars and sending email campaigns for promotions
Set up and host experiences on property on an as-needed basis
Gather and organize metrics on experiences and programming: bookings guest feedback revenue
Communicate with team members on upcoming experiences or events on a daily basis
Manage internal programming calendar and spreadsheets used by Experiences and Marketing departments
The starting pay rate for this position is $28.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors such as experience and education.
Qualifications :
- Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts restaurants and wineries
- Minimum of 2 years of demonstrated experience with developing and executing personalized experiences including coordinating events activities and programming preferably in the hospitality industry
- Extensive knowledge of the local area including; recreation restaurants events sights and other attractions preferred
- Ability to work a flexible schedule including weekends and holidays according to department needs.
- Adaptability strong organization and time management skills
- A passion for visual excellence and consistency
- Independent worker who can be a leader and assistant to the experiences team
- Have a positive demeanor and a sense of adventure who regularly enjoys outdoor wellness culinary and design-related activities
Additional Information :
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
For more information:
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
Solage Management Inc is an Equal Opportunity Employer M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Become one of the authors of our story. Join our team as a Receiving Agent at Susurros del Corazón in Punta de Mita Mexico, reporting to the Purchasing Manager. Your main responsibility will be to ensure that the products/merchandise received meet the quality standards required by the ... View more
