Learning Enablement Partner, Senior Manager – AI, Product, Engineering and Experience (APEX)

Job Description

The Learning Enablement Partner for our AI Product Engineering and Experience (APEX) teams collaborate with internal stakeholders to develop and implement learning strategies that enhance learning experiences.

Primary Responsibilities:

Serve as the trusted business partner: Act as a liaison for developing comprehensive learning strategies that align with key stakeholder objectives.

Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives service level agreements (SLA) and key success metrics.

Gathering critical information: Develop tailored strategies to address identified performance gaps including specific objectives development plans and accountability measures.

Scope design (when applicable) and activate: Implement organizational learning strategies to enable effective business execution.

Prioritization and accountability alignment: Identify clear success metrics audience impact and prioritize among other critical enablement initiatives.

Data analysis and reporting: Collect analyze and interpret data to identify trends and support decision-making.

Adoption: Evaluate mitigate and report out on learning strategy performance and impact.

Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity.

Qualifications :

To excel in this role we require someone with:

A minimum of 7 years of experience in partner enablement or a related field preferably within a dynamic or technology-driven environment.

Strong analytical skills: Proficiency in collecting interpreting and synthesizing data to identify gaps and areas for improvement.

Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts.

Communication skills: Effective communication skills to present findings make recommendations and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.

Conflict resolution: Ability to mediate between business requirements and multiple stakeholders.

Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives.

Organizational development knowledge: Understanding of organizational structures culture and dynamics to tailor solutions appropriately.

Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals.

Technical aptitude: Familiarity with analytics tools to provide actionable insights that inform learning strategies.

FD21

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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Remote Work :

Yes

Employment Type :

Full-time