33333 CEO's Office Strategy & Operations

Innovaccer is looking for CEOs Office - Strategy & Operations to drive the companys wide objectives achievement & implement cadences & strategies which will directly impact the top & the bottom line.

About the Role

We are seeking a highly analytical technically fluent and solutions-oriented individual to join our Customer Success Operations team. This role is ideal for someone who started their career in a similar technical role and has since transitioned into CEO/Founders Office or Strategic Program Management.

Youll work cross-functionally to drive operational excellence accelerate process improvements and improve the scalability of customer onboarding and success workflows. This is a high-impact individual contributor role that combines technical problem-solving with strategic thinking and process design. Exposure to AI or automation use cases is a strong plus.

Customer Success At Innovaccer

Our mission is to turn our customers into tech-savvy superheroes ensuring they achieve success using our platform to meet their organizations business goals. If youre passionate about helping customers realize the value they seek with technology then our customer success team is the right place for you.

A Day in the Life

• Capacity & Resource Planning Build and maintain workforce and capacity planning models to ensure our Customer Success and Delivery teams are resourced to scale effectively.
• Delivery Oversight & Technical Fluency Understand theend-to-end customer journeyand proactively identify risks delays and dependencies across implementations bringing a working knowledge of technical complexities.
• CS Strategy & Planning Support Customer Success leadership with strategic planningOKRs performance tracking and operational reviews (MBRs/QBRs).
• Operational Efficiency Identify process gaps design scalable solutions and drive execution to improve delivery efficiency customer onboarding and time-to-value.
• Data & Analytics Build dashboards and reporting in tools likePower BI analyze CS and retention metrics and run root-cause analyses to support leadership decision-making.
• Pricing & Deal Desk Support Partner with Sales Ops and Finance onpricing deal structuring and commercial governanceto ensure disciplined growth.
• Cross-Functional Initiatives Work closely withSales Ops Product Ops Engineering Ops and Business Opson high-priority projects that advance company-wide goals.
• AI Awareness & Application Bring an understanding ofAI and automationto improve CS tooling customer insights and operational productivity.

What You Need

• Academic excellence: IIT/IIM ISB or other top-tier MBA program preferred.
• 2 years of experiencein management consulting investment banking corporate strategy or a high-growth SaaS operations role.
• Strongcommunication and interpersonal skills; able to build trust influence senior stakeholders and foster collaboration across teams.
• Comfortable working inunstructured fast-paced environments; youre aself-starterwho thrives on ambiguity and takes ownership to drive clarity.
• Analytical and structured thinkerwith experience in data modeling financial analysis and operational problem-solving.
• Exposure to customer success operations commercial operations pricing deal desk or workforce planning is highly desirable.

Heres What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industrys best parental leave policies to spend time with your new addition.
• Sabbatical: Want to focus on skill development pursue an academic career or just take a break Weve got you covered.
• Health Insurance: We offer comprehensive health insurance to support you and your family covering medical expenses related to illness disease or injury. Extending support to the family members who matter most.
• Care Program: Whether its a celebration or a time of need weve got you covered with care vouchers to mark major life events. Through our Care Vouchers program employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens and when it does were here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity and we are committed to fostering an inclusive and diverse workplace where all employees regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age marital status or veteran status feel valued and empowered.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information we strongly advise you to report them immediately to our HR department at Additionally please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data empowering providers payers and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health Atlantic Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure extending the human touch in healthcare. For more information visit .

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Required Experience:

Chief