Product Support Specialist (fmdx)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your tasks
- 1st and 2nd level user support for our French- and English-speaking customers via telephone email and chat including technical inquiries related to applications firewalls etc.
- Planning and execution of confidential data room projects. Proactive check and follow-up during the project lifetime
- Onboarding & Training: Web and in-house trainings ensuring customers have a comprehensive understanding of our products and services
- Document Management: Prepare and upload confidential documents index and/or users. Administer and manage additional services such as structuring blacklining and special reports
- Oversee the projects life cycle to ensure timely and high-quality delivery of information or help
- Collaborate closely with other departments especially with the Sales Team and the Customer Success Manager on client management
Your Profile
- 2 years of experience in a customer support role preferably within a SaaS company. Project management experience would be an advantage
- Native-level or professional proficiency in French and fluent command of English both spoken and written
- Strong technical aptitude with the ability to quickly learn new software and systems. Experience with firewalls and other related applications would be beneficial
- Excellent customer service skills with a focus on providing prompt and effective support
- Strong communication skills with the ability to convey complex information in a clear and concise manner
- Ability to work effectively as part of a team providing support to colleagues as needed
Our Benefits
- Private health insurance
- Company pension scheme
- Employee health initiatives
- 26 days of annual leave plus bank holidays
- Flexible working hours and mobile working
- Long service awards
- Special leave days
- Birthday treats
- After work events and annual company parties
Contact
At Drooms we believe in hiring people who are forward thinkers who are problem solvers and want to be more than just another employee. Will you be one of them Apply now and we will see you on the other side!
Any questions Feel free to contact us via
Please note:Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.
Any questions Feel free to contact us via
Please note:Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.
About us
With almost 200 people hailing from 34 different countries we offer the flexibility of a midsized company coupled with the multicultural work environment of a global tech company. Despite us being spread across 8 locations we are one big team passionate about helping our clients work smarter focused on boosting productivity and forever invested in our people.
What Do We Do
Drooms allows for the transparent efficient and secure management of confidential business processes such as commercial real estate transactions mergers and acquisitions NPL transactions and board communications.
Drooms clients include the worlds leading real estate companies consulting and law firms and corporations such as METRO GROUP Evonik Morgan Stanley JLL JP Morgan CBRE Rewe and UBS.
With nearly 110 employees at our main office in Frankfurt as well as around 70 colleagues in our European locations Drooms employs people hailing from 34 different nations.
What Do We Do
Drooms allows for the transparent efficient and secure management of confidential business processes such as commercial real estate transactions mergers and acquisitions NPL transactions and board communications.
Drooms clients include the worlds leading real estate companies consulting and law firms and corporations such as METRO GROUP Evonik Morgan Stanley JLL JP Morgan CBRE Rewe and UBS.
With nearly 110 employees at our main office in Frankfurt as well as around 70 colleagues in our European locations Drooms employs people hailing from 34 different nations.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
With almost 200 people hailing from 34 different countries we offer the flexibility of a midsized company coupled with the multicultural work environment of a global tech company. Despite us being spread across 8 locations we are one big team, passionate about helping our clients work ... View more
