Auto Claims Handler Liability Claims Specialist

This is a remote position

DriveWhip is a mobility provider in the Washington DC area with offices in multiple cities including Atlanta that Leases/Rents vehicles to Uber Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.

Our goal is to deliver superior customer service respect expertise and responsiveness to our customers. As stewards of our company you will be responsible for awarding every customer with a positive rental experience.

Position Summary:

The Complex Liability Claims Specialist is responsible for investigating and resolving liability claims from start to finish including coverage verification liability evaluation settlement or denial and inbound subrogation response. This role involves coordinating with Whips partner shops reviewing estimates for accuracy and ensuring claims are managed efficiently fairly and in compliance with required timelines. The ideal candidate is detail-oriented decisive and able to recognize when a claim requires escalation due to bodily injury or legal involvement.

Essential Duties and Responsibilities (include but are not limited to the following):

• Investigate liability claims by reviewing statements police reports photos and documentation.
• Determine coverage under Whips membership agreements and applicable TNC policies.
• Make and document clear liability decisions in a timely manner.
• Manage claims cradle-to-grave including settlement denial and closure.
• Review incoming subrogation demands and repair estimates for accuracy and reasonableness.
• Respond to inbound subrogation requests promptly coordinating with partner shops to ensure correct handling of estimates and payments.
• Collaborate with Whips designated repair facility (Total Recon Laurel) and occasional third-party shops.
• Recognize and escalate files with potential bodily injury or legal exposure.
• Serve as lead liaison with outside counsel directing litigation strategy discovery depositions and settlement posture.
• Independently evaluate and negotiate settlements on non-represented or lower-severity files.
• Maintain compliance with claim-handling deadlines and company standards.
• Ensure all claim notes and communications are accurate professional and up to date.
• Must be able to effectively manage a caseload of approximately 3550 active liability/litigated claims at any given time maintaining timely investigations accurate documentation and resolution in compliance with required standards.

Education and Experience:

• Bachelors degree preferred or equivalent experience.
• 35 years handling auto liability claims.
• Experience with TNC (Uber Lyft) claims is preferred.
• Familiarity with auto repair estimates and shop processes is helpful.
• Knowledge of bodily injury claims is preferred but not required.

Skills and Abilities:

• Strong analytical and investigative skills.
• Ability to determine liability in complex scenarios.
• Clear judgment on when escalation is required
• Excellent written and verbal communication skills.
• Strong organizational skills; able to manage multiple claims and deadlines.
• Proficiency with claims tools and collaboration platforms (Google Suite Slack Zendesk Textline).

Work Environment:

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop keyboard mouse monitors desk chair) in an office environment and/or remote workspace environment.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse keyboard monitor phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing using virtual meeting and communication tools such as email Google Meet and Slack.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Salary: $70000 - $85000; depending on experience.

Equal Employment Opportunity:

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race color religion sex (including gender gender identity gender expression pregnancy childbirth breastfeeding status or related medical conditions) age sexual orientation national origin ancestry marital status military or veteran status genetic information disability (including physical or mental disability medical condition or medical leave) or any other characteristic protected by federal state or local law. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Consistent with our commitment to equal employment opportunity Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability please contact People Operations at to request an accommodation.

This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance with Laws:

Whip employees are expected to comply with all federal state and local laws.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time.

Acknowledgment:

Employee to acknowledge receipt and understanding of the job description.