Technical Support Specialist Part-time, First Shift (20 hrs weekly)
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Versiti is a fusion of donors scientific curiosity and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute we enable life saving gifts from our donors and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine transplantation stem cells and cellular therapies oncology and genomics diagnostic lab services and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes higher quality services and reduced cost of care for hospitals blood centers hospital systems research and educational institutions and other health care providers. At Versiti we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Manager IS Technical Support the Specialist IS Technical Support provides first level support to remote and on-site users for IS services including software hardware telecom and peripherals in a timely manner and in keeping with the departments quality standards. Promotes the departments values guiding principles and customer service philosophy.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical Dental and Vision Plans Paid Time Off (PTO) and Holidays Short- and Long-term disability life insurance 7% match dollar for dollar 401(k) voluntary programs discount programs others.
Responsibilities
- Resolves incidents and service requests in keeping with departmental quality standards and SLAs.
- Logs calls and resolves first-level support calls. Triages/escalates issues where applicable.
- Provides remote and on-site support of environments and applications including trouble shooting problematic situations.
- Uses all available resources necessary to obtain full knowledge of a users environment while systemically resolving issues including knowledge base searches.
- Practices open and transparent communications by providing status updates to users on progress towards issue resolution as well as peers.
- Sets up new user environment including phone computer equipment shared drives email and printing.
- Assists in new employee orientation regarding technical issues.
- Deploys pre-authorized packaged applications.
- Completes back-up using legacy systems (tape) and escalates issues when encountered.
- Monitors IS environment for systems status and events and generates appropriate actions.
- Updates the knowledge base and shares tips/tricks with colleagues.
- Proposes articles to the End User Computing team for development and posting on the Versiti intranet.
- Provides blood drive support
- Provides conferencing support
- Provides file recovery
- Provides role and access management
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Qualifications
Education
- Associates Degree in computer field preferred or equivalent experience. required
Experience
- 1-3 years experience in customer service environment preferred
Knowledge Skills and Abilities
- Familiarity with individual or end-user computing environment.
- Ability to coordinate user requests through to resolution.
- Ability to adhere to Versiti IS standards and work in a regulated environment.
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- Demonstrated organizational skills.
- Ability to work with minimal supervision.
- Familiarity with standard business desktop applications.
Tools and Technology
- Desktop computers laptops and handheld personal devices (tablets mobile devices and other wireless equipment). required
- Network printers and multi-function devices. required
- Service Desk ticketing systems. required
- All Microsoft office products including Office 365 and Sharepoint. required
- All Adobe products. required
- VMWare. required
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Versiti’s mission is rooted in saving lives through blood donation, blood research, organ and tissue donation, diagnostic testing and more.
