IT Mobility Asset Management Depot Technician
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Job Location:
Charlotte, VT - USA
Weekly Salary:
USD 22 - 25
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
Term: 6 months
Location: Charlotte NC 28202
Pay: $22.00 - $25.00
Hours: Standard business
The IT Mobility Asset Management Depot Technician will play a key role in the hands-on configuration asset tagging troubleshooting and repair of mobility endpoint devices including iPads iPhones tablets and cellular phones in a centralized depot environment. This position focuses on preparing devices for end-user deployment through imaging configuring use cases and ensuring compliance with organizational standards. The technician will utilize Mobile Device Management (MDM) platforms such as Workspace One and JAMF Pro to support device enrollment and management. This role requires attention to detail adherence to documented processes and collaboration with vendors and IT teams to maintain an accurate inventory of assets.
What youll do as the IT Mobility Asset Management Depot Technician:
The requirements above below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.
- Perform hands-on configuration of IT endpoint devices including unboxing applying asset tags installing base images configuring use cases and re-boxing devices for deployment.
- Assist with connecting devices to the network for imaging initial setup and troubleshooting to ensure successful configuration.
- Install software verify security compliance and configure multiple devices simultaneously in a mass production environment with a focus on accuracy and efficiency.
- Record and maintain accurate asset tag information in systems such as Workspace One ServiceNow and other inventory tracking tools.
- Utilize Mobile Device Management platforms (e.g. Workspace One Jamf Pro Apple DEP Samsung Knox) to enroll devices distribute applications and enforce security policies.
- Conduct receiving inspecting and logging of incoming and outgoing IT endpoint devices and peripherals following established standards.
- Assist with basic troubleshooting of hardware and software issues on endpoint devices escalating to vendors when necessary.
- Participate in regular audits of mobility endpoint inventory to ensure accuracy and identify discrepancies or damages.
- Provide timely status updates on device imaging and configuration tasks reporting deviations from standards to leadership.
- Adhere to IT policies and procedures for asset tagging inventory management security and device disposal.
- Collaborate with IT teams and vendors to support hardware and software deployment projects.
- Perform other duties as assigned to support depot operations.
Essential Functions:
- Plan and execute mobile device imaging and configuration tasks adhering to change management processes.
- Maintain detailed records of device configurations asset tags and inventory movements.
- Ensure devices meet organizational security and compliance standards during setup and configuration.
- Communicate effectively with team members and leadership regarding task progress and potential issues.
- Provide user and project support for device-related inquiries and deployments.
What you will bring to the team:
Qualifications:
- Education: High school diploma or equivalent required; Associate degree or technical certification in IT-related field preferred.
- Experience:
- Entry-level to intermediate experience in IT hardware configuration asset management or mobility device support.
- Experience with Service Now platform.
- Hands-on experience with configuring Apple devices tablets or cellular phones is a plus.
- Familiarity with Mobile Device Management platforms (Workspace One and Jamf Pro strongly preferred).
- Skills:
- Ability to perform detailed hands-on technical tasks such as asset tagging imaging and device setup.
- Basic troubleshooting skills for endpoint devices and network connectivity.
- Strong organizational skills and attention to detail for inventory tracking and reporting.
- Familiarity with ServiceNow or similar asset management software is a plus.
- Ability to work efficiently in a fast-paced mass-production environment.
- Preferred: Experience with Active Directory Apple DEP Samsung Knox or other MDM tools.
Physical Requirements:
- Ability to lift and move equipment (up to 50 lbs.) and assist with the receipt movement and delivery of stock and pallets.
- Comfortable standing for extended periods during device configuration and inventory tasks.
Work Environment:
- This role operates in a centralized imaging and depot center collaborating with IT staff vendors and project teams.
- Contractors may be required to handle multiple tasks simultaneously and adapt to changing priorities.
Zones offers a comprehensive Benefits package
While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Business, education, healthcare, and more – discover how Zones champions people with a future-focused approach to solving even the most complex IT problems.
