Banking Customer Support Call Centre "First Line"
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our First Line department at RayaCX in Cairo Egypt. As a member of our team you will be responsible for providing exceptional customer service to our banking clients ensuring their satisfaction and building strong relationships.
Key Responsibilities:
- Serve as the first point of contact for all banking customer inquiries and provide prompt efficient and accurate responses.
- Handle a high volume of incoming calls emails and chat messages from customers and assist them with their banking needs.
- Identify and escalate complex issues to the appropriate department for resolution.
- Maintain a thorough understanding of all banking products and services offered by the company.
- Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers.
- Collaborate with other team members to ensure a seamless customer experience.
- Meet and exceed individual and team performance targets and KPIs.
Qualifications:
- Bachelors degree in Business Administration Finance or a related field.
- Excellent communication skills both verbal and written in English and Arabic.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficient in using MS Office and customer service software.
- Willingness to work flexible hours including weekends and holidays.
We Offer:
- Competitive salary and benefits package.
- Continuous training and development opportunities.
- A dynamic and collaborative work environment.
- Opportunities for growth and career advancement within the company.
If you are passionate about providing exceptional customer service and have a strong interest in the banking industry we encourage you to apply for this position. Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.
8250 EGP
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