Managing Director (No1 Lounges JV with Airport Dimensions & Swissport)
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Job Summary
No1 Lounges is a leading airport hospitality provider in the United Kingdom operating a network of premium airport lounges through a joint venture between Airport Dimensions and Swissport. The brand portfolio includes No1 Lounges Clubrooms and My Lounge offering tailored propositions for different passenger needs from all-inclusive premium dining to relaxed pay-as-you-go experiences. No1 Lounges welcomes millions of travellers each year across major UK airports combining excellent service quality food and beverage and comfortable spaces that enhance the airport journey. As a joint venture No1 Lounges brings together Swissports operational expertise with Airport Dimensions global brand and commercial capabilities to create a customer-centric and commercially sustainable proposition.
The Managing Director leads the No1 Lounges Joint Venture driving strategic operational and financial performance across all UK lounges. This role carries full P&L accountability and is responsible for delivering growth operational excellence and a world-class guest experience.
Key Focus Areas
Leadership & Strategy
Lead overall strategy operations and financial outcomes across the JV.
Partner with shareholders and the JV Board to align goals and deliver sustainable growth.
Build a high-performing people-first culture that promotes accountability development and inclusion.
Operational Excellence
Optimize lounge operations to maximize commercial performance while ensuring outstanding guest experiences.
Oversee compliance with all regulatory airport and shareholder requirements.
Maintain consistent service standards embedding continuous improvement through guest feedback and operational KPIs.
Financial Performance
Manage full P&L budgets and forecasts to achieve revenue and margin targets.
Ensure robust financial governance reporting and covenant compliance.
Lead transformation and digital initiatives that strengthen scalability and transparency.
Customer Experience & Innovation
Champion service excellence ensuring No1 Lounges sets the benchmark for hospitality quality and innovation.
Develop new digital and technology-led solutions to enhance guest engagement and improve efficiencies.
Build strategic partnerships with airports airlines and corporate clients to expand and strengthen the JV portfolio.
Asset & Commercial Management
Maximize asset performance through ongoing review reinvestment and repositioning.
Manage relationships with airport landlords identifying opportunities for portfolio growth and renewal.
Lead capital investment cases and business transformation programmes aligned with shareholder priorities.
Required Experience
Senior leadership background in aviation hospitality or travel.
Proven P&L ownership with experience managing large-scale operations (40m budgets).
Board-level or JV leadership experience with multi-stakeholder alignment.
Strong people leadership financial acumen and stakeholder engagement skills.
Track record of driving operational transformation and service innovation.
Personal Qualities
The ideal candidate is a strategic commercially astute leader who blends vision with operational rigour. They inspire teams build lasting relationships and deliver exceptional results in dynamic multi-stakeholder environments. With a focus on innovation inclusion and guest experience they position No1 Lounges as the UKs leading airport hospitality brand.
In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).
If you need any extra support throughout the interview process then please email us at
Key Skills
- Business Development
- Expense Management
- Financial Acumen
- Management Experience
- Profit & Loss
- Acquisitions
- Investment Banking
- Relationship Management
- Social Media Management
- Financial Modeling
- Customer relationship management
- Leadership Experience
About Company
We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557Registered address : 3 More Lo ... View more
