Customer Success & Delivery Associate

A Bit About Us

Were Doccla and were redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journeyfrom early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical-grade devices logistics patient onboarding EHR integration and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK Ireland France and the DACH region to reduce hospital pressure improve outcomes and create a more resilient model of care.

Were backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia General Catalyst Speedinvest and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

Were building the category leader in Virtual Care and Remote Patient Monitoring. Youll be part of a highly entrepreneurial mission-driven team that combines expertise across clinical technical commercial and operational domains.

Were solving real problems for patients and health systemsand growing fast.

What Youll Do as a Customer Success & Delivery Associate

• Provide essential support to delivery managers actively contributing to building and nurturing strong relationships with customers. This will include occasional travel to hospital sites and warehouse locations in both Ireland and the UK
  
• Handle key administrative tasks including tracking and coordinating follow-up actions after meetings addressing product queries and customers questions about our services
• Assist in organising and facilitating training sessions - both in person and remotely.
  
• Coordinate the planning of partnership events - such as webinars or in-person community events
  
• Play an active role in the implementation of new pathways ensuring successful adoption and integration across sites
  
• Autonomously resolve day-to-day issues demonstrating resourcefulness and initiative in finding effective solutions
  
• Support the implementation of new clients including ensuring all relevant documentation is complete and processes are followed in a timely manner
  
• Gather customer feedback from visits and NPS surveys driving key actions to maximise customer engagement and utilisation of our services
  
• Occasional ( once a month) visits to our 3PL warehouse near Dublin to conduct quality audits of the Doccla kits oversee inventory counts and deliver insightful reports with improvement recommendations.

What Were Looking For

• Candidates must be based in Northern Ireland for this role

• Previous experience in a similar sector is required

• Organised and Conscientious: Highly organised with a meticulous approach to tasks ensuring that all work is thorough and error-free

• Strong communication: conveying information clearly and proactively to ensure alignment understanding and effective cross-team collaboration.

• Innovative Thinking: Thinks creatively and proactively offering new ideas and approaches to improve processes and overcome challenges

• Flexible and Adaptable: Willing and able to adjust to changing tasks and priorities as needed demonstrating agility and a positive attitude in a dynamic work environment

• Effective Multitasker: Capable of managing multiple tasks simultaneously prioritising effectively to meet deadlines and objectives

• Analytical Insight: Skilled at identifying patterns differences and overlaps between sites leveraging this insight to inform decision-making and optimise performance

How We Work

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here youll need a can-do attitude and an action-oriented approach along with a willingness to learn and grow through open feedback.

Were a hybrid team with offices in London Denmark Germany and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 13 days per week where youll find great lunch barista coffee and a pet-friendly space. Some roles are fully remote depending on the team and responsibilities.

What Youll Get

Annual Leave & Holidays

Budget for the role 35K
25 days annual leave up to 8 UK bank holidays
Option to buy or sell holidays

Remote Working
Flexible remote options
200 remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base stock options) with half-year and annual performance reviews

• The chance to work on patient-first system-level healthcare challenges in one of Europes leading healthtech companies

• Opportunities for growth and leadershipwe want you to challenge the status quo own your impact and continue developing with our full support

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives backgrounds and experiences.

Were committed to equal opportunity hiringregardless of race religion gender identity sexual orientation age disability or background. If youre excited about the role we encourage you to apply even if your experience doesnt match every point.

Safer Recruitment

We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults a Disclosure and Barring Service (DBS) check will be required.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.