Lead Pega Systems Architect

Summary of Position

The Lead Systems Architect (LSA) is the senior technical authority responsible for designing integrating and scaling Pega Customer Decision Hub (CDH) solutions within a clients enterprise ecosystem. The LSA specializes in backend system integrations; ensuring real-time reliable secure and high-volume data exchange between CDH and customer platforms such as CRM MDM billing data lakes marketing clouds event hubs and channel systems.

This role provides architectural leadership establishes integration standards and ensures the technical integrity and performance of all CDH-related services.

Key Responsibilities

Enterprise Architecture & Integration Design

Architect end-to-end integration patterns between Pega CDH and enterprise systems using REST/JSON SOAP Kafka MQ SFTP and ETL pipelines

Define high-level and detailed architecture blueprints including data flow diagrams sequence diagrams integration specifications and deployment architectures

Ensure integrations support real-time decisioning high throughput low latency and high availability across all customer touchpoints

Select and enforce standards for authentication authorization encryption error handling retries logging and API versioning

Technical Leadership & Delivery Oversight

Serve as the technical lead for integration workstreams across all environments (Dev Prod)

Review and approve all system integration designs mappings and interface specifications

Guide developers and architects in building scalable and reusable components

Ensure delivered integrations align with enterprise security compliance and architectural governance

CDH Enablement & Ecosystem Orchestration

Design data sourcing strategies for interaction history customer profile feeds decisioning data and AI model inputs

Collaborate with Decisioning Architects and Data Architects to ensure integrations enable real-time eligibility suitability arbitration and propensity scoring

Optimize container behavior for inbound channels including web mobile contact center ATM/kiosk and IVR

Client Engagement & Advisory

Lead workshops with IT enterprise architects and application owners to define integration requirements

Present architectural recommendations integration patterns and trade-offs to executive and technical stakeholders

Troubleshoot complex integration issues identify root causes and drive long-term resolutions

Quality Performance & Governance

Define non-functional requirements (NFRs) including performance benchmarks throughput thresholds and resiliency SLAs

Oversee performance testing failover validation environment readiness and capacity planning

Ensure solutions adhere to SDLC best practices and are built for maintainability and scale

Required Experience & Skills

8 years of architecture experience in enterprise systems customer platforms or integration engineering

5 years in Pega Platform or Pega CDH delivery preferably in an LSA or senior integration role

Deep expertise in RESTful service design event-based architectures and API/microservices frameworks

Strong understanding of relational/NoSQL databases real-time streaming (Kafka Kinesis) and middleware

Proficiency with security standards high-availability patterns and cloud-native architectures

Ability to translate business requirements into robust scalable integration solutions

Excellent communication skills for technical and executive audiences

Preferred / Certifications

Certified Pega Lead System Architect (CLSA) required

Experience with enterprise marketing technology CDPs CRMs and data hub architectures

Cloud certifications (AWS Azure or GCP) are a plus