Head of Content Systems & Operations
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust and its all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers Find your next role at our Berlin HQ or one of our local offices around the globe from New York to Bangkok. Head to take the first step.
Team mission
We unlock unforgettable travel experiences for every Modern Explorer by curating inspiring and intuitive ways to discover our destinations empowering experience creators to provide high-quality content at scale and removing language and cultural barriers across our platform.
Were seeking a senior leader for our Site Merchandising Content Management & Localization department and drive our shift to an AIfirst content organization. Youll lead a 30FTE team including outsourced operations reporting directly to the COO and cofounder. Youll shape scalable content and data operations at the intersection of Operations Product/Tech and Marketing as a central partner on how we design and run our marketplace experiences.
Your mission
- Build lead and develop your functional teams and a large freelancer pool creating clarity focus and a highperformance culture.
- Own evolve and execute the department strategy including org design and operating model; communicate and drive change with your teams and key stakeholders.
- Partner closely with Product and Tech leaders on contentrelated solution design and target operating models.
- Continuously improve AIenabled content operations across merchandising marketplace content and localization ensuring operational excellence and reliable delivery.
- Design human expert and automated systems interaction through humanintheloop workflows across content creation model training and evaluation and live operations.
- Develop and scale frameworks and programs that improve source and localized content quality merchandising effectiveness and overall product experience.
- Establish and maintain data standards and guidelines to ensure consistency and accuracy.
Your toolkit
- 8 years in a highgrowth digital environment (marketplace or ecommerce strongly preferred) including 3 years leading teams.
- Proven track record in scaled content operations site merchandising localization or closely related product/operations domains.
- Strong systems thinking and metrics rigor across content quality data completeness translation quality and merchandising impact.
- Demonstrated ability to solve complex customer problems and to manage large crossfunctional projects and stakeholder groups.
- High affinity with AI and automation hands-on exposure to human-in-the-loop workflows and content/data tooling and comfortable partnering with DS/ML functions.
- Excellent stakeholder management and communication skills able to steer and influence crossfunctional teams at all levels.
- Based in or willing to relocate to Berlin.
How well make your career journey extraordinary
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 30 days per year
- A hybrid working approach with three days of in office collaboration (Mon Tue Thur) and two days of optional at home focus time.
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you your friends and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more
How to apply
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture check out how we hire and life at GetYourGuide. If you have any further questions please dont hesitate to get in touch at .
Were an equal opportunities employer
Our commitment is that every qualified person will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with your application.
#LI-Hybrid
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Find, compare, and book sightseeing tours, attractions, excursions, things to do and fun activities from around the world. Save money and book directly from local suppliers.
