Registration Rep Administrative

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values; Accountability Best Practices Compassion and Synergy. The Employee shall support Saddleback Memorial Medical Centers strategic plan and participate in and advocate performance improvement/patient safety activities.

The Registration /Pre-Registration Representative is responsible for completing all registrations of patients presenting for procedures admissions or the ER. The Representative must collect and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. Excellent customer service must be maintained with all patients and co-workers.

1. Adheres to department policy of using two identifiers.

2. Avoid HIPAA violations by accurately entering information into the system.

3. Interviews registers and pre-registers patients timely and accurately.

4. Maintains an appropriate level of expertise in Epic OnBase RTE and websites.

5. Ensures all registration forms are signed and collected and appropriate notes are entered.

6. Delivers excellent customer service using AIDET principles.

7. Collects payments and posts patient financial responsibility.

8. Participates in and supports department specific performance improvement activities.

9. Maintains accuracy at an acceptable level.

10. Monitors /manages work queues.

11. Ability to be at work and be on time.

12. Ability to follow company policies procedures and directives.

13. Ability to interact in a positive and constructive manner.

14. Ability to prioritize and multitask.

15. Performs other duties as assigned by the Admitting management.

1. Adheres to department policy of using two identifiers. Also adheres to a verbal verification of armband placement.

2. Avoids HIPAA violations by accurately entering information into the system to avoid passing on defects; such as incorrect PCP guarantor etc.

3. Interviews registers and pre-registers patients timely and accurately. Appropriate level of expertise in Epic OnBase RTE and websites to ensure accurate and efficient registrations.

4. Ensures that all registration forms are accurate complete scanned and indexed in Epic.

5. Enters important notes in the Referral or Auth/Cert. Utilizes the billing indicator as required.

6. Uses excellent customer service with staff and patients. Maintains effective working relationship with co-workers and others.

7. Collects and posts patient financial responsibility timely and accurately.

8. Participates and supports department specific performance improvement activities staff meetings and education/training projects and staff meetings.

9. Maintains an acceptable accuracy level of 95 % or better by assigning the correct insurance code.

10. Monitors and manages assigned work queues to maximize productivity and meet departmental standards.

11. Adheres to the MHS time and attendance policy #357. Correct entries into MTM minimizing manual clockings.

12. Other duties as assigned

1-2 years Medical Office/Admitting/Registration or equivalent healthcare experience preferred

Computer skills required

Education:

High School Graduate required

Medical Terminology preferred

Medical Terminology related course or certificate preferred.