TFMS Program Manager

SUMMARY

The TFMS Program Managerprovides operational leadership for their assigned discipline program implementing service delivery strategies and managing a team of discipline specialists. This role is responsible for executing service delivery strategy managing operational processes and overseeing program delivery while ensuring direct client satisfaction and operational excellence.

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Full involvement with recruiting talent.
• Provides mentoring coaching and guidance to team members.
• Builds team capability through skills development and performance management.
• Manages resource allocation workload distribution and capacity planning to optimize team performance and service delivery.
• Supports the development of training programs competency frameworks and team development initiatives by providing feedback on client needs team needs and skill gaps.

Operational Leadership & Leadership

• Manages & operates the service area across multiple regions ensuring consistency quality and alignment with organizational objectives.
• Maintains and implements operational policies procedures and standards established for the service line.
• Supports development of operational processes workflows and governance structures through feedback and recommendations.
• Manages operations across regions ensuring consistency quality and alignment with client expectations and strategic objectives.
• Manages complex projects through a team of specialists following established program guidelines.
• Implements program key performance indicators and quality management frameworks.
• Applies standardized service delivery processes templates and methodologies to drive operational excellence and consistency.
• Supports operational planning for enterprise-wide initiatives contributing to risk management resource allocation and client engagement.
• Makes operational decisions regarding service delivery approaches and resource allocation
• Implements operational strategies to optimize service delivery and enhance client outcomes.
• Supports the development and refinement of internal KPIs quality metrics and performance measurement tools by providing operational insights and feedback.

Program Oversight

• Implements service programs ensuring alignment with strategic objectives and client expectations.
• Monitors program performance identifies trends/issues and implements corrective actions.
• Maintains program documentation knowledge management and quality control processes.
• Ensures compliance with program requirements standards and policies.
• Identifies program risks and implements mitigation strategies within authority levels.
• Supports the development of program management tools documentation templates and reporting mechanisms by providing feedback on usability and effectiveness from regional implementation experience.

Client & Stakeholder Engagement

• Develops and maintains effective relationships with clients ensuring ongoing satisfaction.
• Implements client engagement frameworks communication protocols and relationship management strategies as established by leadership.
• Acts as focal point for issue escalation and resolution with timely effective responses.
• Provides direct operational problem-solving for service delivery challenges.
• Manages project-related issues escalation and resolution processes ensuring timely and effective response to client concerns.
• Collaborates with cross-functional leaders to ensure integrated service delivery and stakeholder alignment.
• Implements client satisfaction measurement tools and improvement initiatives.
• Develops proposals and supports contract negotiations using established frameworks and pricing models.
• Supports the development of client engagement strategies communication frameworks and relationship management tools by providing feedback on client needs and regional market dynamics.

Health Safety Environment & Security Leadership

• Acts as focal point for Environmental Health Safety and Security compliance.
• Monitors and ensures safe delivery of all work within assigned regions.
• Collaborates on incident management requirements and maintains regulatory documentation.
• Supports development of safety frameworks and emergency procedures through implementation feedback.

Financial Management

• Manages the financial performance of assigned programs within established budget parameters.
• Implements financial controls monitoring mechanisms and cost management strategies.
• Makes decisions regarding resource allocation within approved budgets.
• Monitors financial performance metrics and identifies trends and issues.
• Ensures compliance with financial policies procedures and governance requirements.
• Collaborates with finance & leadership teams to develop accurate forecasts and financial reports.
• Identifies cost optimization opportunities and implements approved initiatives.
• Supports the development of financial reporting tools budget templates and cost management processes by providing feedback on practical application and financial dynamics related to the service line.

Continuous Improvement & Innovation

• Participates in continuous improvement initiatives to enhance service quality and efficiency.
• Implements approved process improvements technology investments and innovation initiatives.
• Applies performance measurement frameworks and reporting mechanisms.
• Supports change management for new processes technologies and approaches.
• Implements industry best practices and innovative approaches as approved.
• Measures and reports improvement initiative impacts and ROI.
• Supports development of improvement methodologies through effectiveness feedback.

KNOWLEDGE & SKILLS

• Comprehensive knowledge of corporate real estate operations facility management and workplace implementation (7 years of progressive experience).
• Strong understanding of discipline-specific methodologies and industry best practices.
• Strong leadership capabilities with proven experience leading teams of specialists (3 years in management roles).
• Strong decision-making abilities.
• Good financial management skills including budget management and analysis.
• Strong communication presentation and interpersonal skills.
• Advanced project management capabilities.
• Strong analytical and problem-solving abilities for operational challenges.
• Understanding of governance compliance and risk management principles.
• Knowledge of performance measurement quality management and continuous improvement.
• Proficient in Microsoft Office suite project management software and industry tools.
• Able to meet Federal Security Clearance requirements.

Licenses and/or Professional Accreditation

• Bachelors degree or college certificate in Business Administration Facility Management Project Management or related field is preferred.
• Professional certifications such as PMP FMP CFM or related credentials preferred.
• Bilingual communication skills (English and French) an asset.
• Leadership or management certifications an asset.
• Six Sigma or Lean certification an asset.
• Valid drivers license required and access to a vehicle for site visits preferred.

This is a regular full-time position with a salary range of $93972 - $117466 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

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