Officer, Customer Service Hotline (General Insurance)
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Job Responsibilities:
- Handle enquiries from agents / customers across different channels such as electronic platforms inbound & outbound calls and walk-in customers.
- Resolve agents / customers dissatisfaction professionally and build long-term trust with agents / customers during the complaint case handling process.
- Provide agents with quality services to facilitate new sales and participate in the development of effective tools to facilitate holistic sales journey with ease from selling to policy administration.
Job Requirements:
- Diploma is required; professional insurance qualification or having passed IIQE Paper I II & III is preferred.
- 2 - 3 years of working experience preferably in general insurance industry.
- Experience in customer services / call center is preferred.
- Knowledge of general insurance products.
- Good communication and interpersonal skills.
- Good command of both spoken and written English and Chinese (including Putonghua)
- Proficiency in MS applications.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Customer Service
- Accounting & Finance
- Building Materials
- Arabic Faculty
About Company
พรูเด็นเชียล ประกันชีวิต (ประเทศไทย) มุ่งมั่นที่จะช่วยให้คุณก้าวหน้าในชีวิต โดยเราให้ความใส่ใจอย่างเต็มที่เพื่อการบริการที่เป็นเลิศแก่คุณ ค้นหาวิธีที่เราจะสามารถช่วยเหลือคุณได้ที่นี่ ... View more
