Lead, Claims Management

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

The CPG Claims Management Team in our Capital Projects Group is hiring a Lead Claims Management ideallySenior Contract Administrator or Senior Quantity Surveyorwith experience in managing construction claims to provide leadership and expertise in the management of the construction claims process to support the Capital Projects Groups delivery of capital and infrastructure projects.

What will I be doing

• Leads the Construction claims management team responsible for advising and assisting the project delivery teams to ensure that claims are settled in a timely manner.

• Leads Construction claims evaluations and negotiations staff to effectively manage evaluate and resolve claims making sure procedures are adhered to and the necessary due diligence is applied at all stages.

• Leads the claims management process on Metrolinx transit and infrastructure projects including management and maintenance of claims documentation/records and the timely reporting of overall claims status.

• Implements claims management governance framework processes and tools to support effective and efficient claims management including that for claims avoidance and mitigation.

• Track and ensure claims packages (i.e. supporting documentation) are completed expeditiously.

• Assist in the preparation and presentation of summary reports and supporting documentation for Executive Management.

• Provides input to the Project Delivery Teams on claims avoidance and mitigation techniques and involves other functional disciplines (scheduling practices records maintenance risk management contract administration legal etc.) as required.

• Supports the Claims Manager during the negotiation and resolution phase and also in coordinating alternate Dispute Resolution processes such as mediation arbitration and litigation.

• Investigates evaluates and provides recommendations for the negotiated settlement of claims and prepares position papers to recommend solutions to contractual issues and claims settlement.

• Contributes to the development and assists in the administration of claims management policies procedures and practices.

• Lead implementation of a claims management training program for frontline staff on the Project Teams contractors and Metrolinx executives.

What Skills and Qualifications Do I Need

• Completion of a degree in construction management project management engineering quantity surveying or a related discipline or a combination of education training and experience deemed equivalent.

• Civil and engineering works including estimating and quantity surveying is required

• Claims and change management in rail infrastructure and heavy civil construction projects

• Demonstrated experience in major project claims management; progressive experience in the management and administration of major construction/infrastructure contracts in a public sector environment.

• Would ideally be a Senior Contract Administrator or Senior Quantity Surveyor with good experience in managing construction claims. .

• Certifications or Designations and Active membership in PEO AACE PMI CIQS RICSCIArb or similar association is an asset.

• Knowledge of claims management policies principles procedures and industry best practices to manage the claims management process;

• Experience in preparation and/or evaluation of variety of claims including delay disruption loss of production acceleration and scope changes including schedule analysis;

• Ability to read engineering drawings review construction schedules validate cost & quantum calculations for direct and indirect costs;

• Knowledge and understanding of Construction methodologies and Contractors tender pricing involving pricing of temporary and permanent works risks & contingency allocations overheads and escalation pricing;

• Knowledge and understanding of alternative dispute resolution techniques and good negotiation skills to arrive at fair settlements on claims;

• Experience in coordinating the claim management process with project teams consultants external experts and legal counsel is an asset;

• Knowledge of contract administration and project delivery using AFP P3 or design/build methodology associated contracting terms & risk transfers and an understanding of relevant contract law/regulations is desirable;

• Good understanding and knowledge of the practical application of contract administration and document management software CM14 Aconex ProjectWise Unifier and SharePoint;

• Ability to understand construction schedules and familiarity with scheduling software like Primavera P6 Microsoft Projects and/or Tilos;

• Experience in managing and mentoring contract teams involving claim analysts forensic schedulers and contract administrators

Dont Meet Every Requirement

If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.