IT Systems Specialist

Full-Time Remote Warehouse Labor / Third-Party Logistics

About the Role

We are seeking a highly skilled and versatile IT Systems Specialist to support our fast-paced warehouse labor and 3PL operations. This role is responsible for delivering hands-on technical support managing hardware and equipment developing and maintaining databases building reports and supporting the technology that keeps our workforce running efficiently.

The ideal candidate is a problem-solver who can move seamlessly between help desk support system development and technical project execution.

The position will be remote but the candidate selected must reside in one of the following states: Georgia Illinois Indiana Kentucky Maryland Ohio Oregon South Carolina Washington Texas or Tennessee

Key Responsibilities

Technical Support & Systems Administration

• Provide technical support to warehouse operations supervisors and corporate users.

• Troubleshoot issues with laptops desktops mobile devices printers time clocks and network-connected equipment.

• Set up image and configure laptops and other hardware

• Maintain user accounts permissions and security settings across company systems.

Hardware & Equipment Management

• Manage inventory of laptops scanners tablets networking components and related warehouse technology.

• Perform routine equipment maintenance updates and replacements.

• Coordinate equipment deployment to warehouse sites across multiple locations.

Database Development & Maintenance

• Build support and enhance internal databases used for workforce management timekeeping scheduling productivity tracking and client reporting.

• Execute database upgrades patching optimization and performance tuning.

• Ensure data quality integrity and system reliability.

Coding & System Enhancements

• Develop automated tools scripts and applications to support operations.

• Write clean efficient code (e.g. SQL Python JavaScript or relevant languages) to enhance internal workflows.

• Integrate systems and data sources to improve operational efficiency.

Reporting & Analytics

• Create run and maintain reports for staffing productivity payroll attendance and client metrics.

• Analyze operational data and present findings to leadership.

• Support the development of dashboards and automated reporting tools.

Projects & Continuous Improvement

• Lead or support IT projects including new system rollouts upgrades security improvements and process automation.

• Document procedures workflows and technical instructions.

• Partner with operations leadership to evaluate technology needs and propose solutions.

Qualifications

• 5 years of experience in IT support systems administration or database management (warehouse/3PL experience preferred).

• Strong knowledge of Windows systems networking basics and hardware troubleshooting.

• Experience with SQL databases (MySQL SQL Server PostgreSQL etc.).

• Ability to write scripts or code for automation and system enhancements.

• Experience with reporting tools (Power BI Tableau Crystal Reports Excel/Pivot etc.).

• Familiarity with warehouse technology (RF scanners time clocks label printers)

• Strong communication skills and ability to support non-technical users.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

What We Offer

• Competitive salary and benefits

• Growth and cross-training opportunities

• A collaborative operations-focused environment

• The ability to make a direct impact on company efficiency and technology direction