ServiceNow App Dev Eng II, OpsTech Solutions
Share
Job Location:
Austin, TX - USA
Yearly Salary:
$ 104300 - 185000
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As a member of the OpsTech Solutions application development team for ServiceNow you will be at the forefront of IT service delivery collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery.
OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration maintenance and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration creating workflows data management scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple addition youll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Key job responsibilities
Perform technical administration and maintenance of ServiceNow IT Business Management.
Partner with cross functional teams to build enhancements and integrations that scale.
Create ServiceNow workflows and business rules for service improvements.
Interface with ServiceNow for all operational requests / issues / planning.
Oversee ServiceNow release upgrades including technical and stakeholder management activities.
Work closely with Software Development Engineers to coordinate system updates patches and configuration changes.
Provide user training related to ServiceNow processes policies and procedures.
Mentor team members on project planning design and estimating activities in ServiceNow IT Business Management.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
- 4 years of relevant IBM Cognos TM1/Planning Analytics work including system configuration model building and developing reports or dashboards with TM1 experience
- Bachelors degree in Computer Science Software Engineering MIS or a related field
- Experience in IBM Cognos TM1/Planning Analytics work including system configuration model building and developing reports or dashboards with TM1
- Experience building complex software systems that have been successfully delivered to customers
- Experience in corporate finance including budgeting/planning forecasting and reporting
- Experience working with technical and business stakeholders from global cross-functional teams
- Knowledge of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of HR business processes
- Experience implementing at least two full life cycle SFDC implementations successfully
- Experience in a test-driven and formal QA development environment including development staging production (or equivalent) deployment cycles
- Experience working in an Agile or Scrum environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104300/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration maintenance and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration creating workflows data management scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple addition youll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Key job responsibilities
Perform technical administration and maintenance of ServiceNow IT Business Management.
Partner with cross functional teams to build enhancements and integrations that scale.
Create ServiceNow workflows and business rules for service improvements.
Interface with ServiceNow for all operational requests / issues / planning.
Oversee ServiceNow release upgrades including technical and stakeholder management activities.
Work closely with Software Development Engineers to coordinate system updates patches and configuration changes.
Provide user training related to ServiceNow processes policies and procedures.
Mentor team members on project planning design and estimating activities in ServiceNow IT Business Management.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
- 4 years of relevant IBM Cognos TM1/Planning Analytics work including system configuration model building and developing reports or dashboards with TM1 experience
- Bachelors degree in Computer Science Software Engineering MIS or a related field
- Experience in IBM Cognos TM1/Planning Analytics work including system configuration model building and developing reports or dashboards with TM1
- Experience building complex software systems that have been successfully delivered to customers
- Experience in corporate finance including budgeting/planning forecasting and reporting
- Experience working with technical and business stakeholders from global cross-functional teams
- Knowledge of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of HR business processes
- Experience implementing at least two full life cycle SFDC implementations successfully
- Experience in a test-driven and formal QA development environment including development staging production (or equivalent) deployment cycles
- Experience working in an Agile or Scrum environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104300/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
