Account Manager

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market to do more for clients and take them beyond the standard Point A to Point B. We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as network and payment integrity pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.

The Account Manager is responsible for managing and retaining a block of key client accounts while supporting business growth and client satisfaction. This role serves as a trusted advisor and product expert cultivating strong relationships with clients brokers and internal teams. The Account Manager oversees all phases of the client lifecycle from onboarding to ongoing service delivery and renewal activities ensuring exceptional service and consistent results.

Primary Responsibilities:

• Manage a portfolio of approximately $5 - $8 million to ensure satisfaction retention and long-term partnership
• Serve as the primary liaison for plan sponsors brokers and internal teams to deliver an exceptional client experience
• Develop and execute strategic service plans to align with client goals and objectives
• Oversee day-to-day account management activities including implementation issue resolution and renewals
• Maintain relationships with senior-level contacts within client organizations including Benefits Human Resources and Finance leaders
• Ensure accurate and timely delivery of Point C products services and reporting
• Collaborate closely with internal stakeholders and partnersvaluing internal relationships as highly as external onesto proactively address client needs and drive continuous improvement and success
• Lead the development and delivery of presentations client meetings and renewal discussions as a subject matter expert on Point C solutions
• Establish cadence of regular and strategic service meetings
• Other duties as assigned to support client success

Qualifications:

• Must be located in the New York City area
• Bachelors degree or equivalent related experience
• 5-8 years of client management account management or similar experience within the TPA insurance or employee benefits industry
• Proven experience engaging and building relationships with C-suite executives
• Strong knowledge of self-funded health plans including stop loss employee benefit programs and related federal regulations (ERISA COBRA HIPAA ACA)
• Excellent written verbal and presentation skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office including Word Excel PowerPoint and Outlook
• Ability to build relationships and interact confidently with senior-level executives and clients
• Analytical thinking creative problem-solving and sound decision-making abilities
• Self-motivated results-driven and able to manage multiple priorities
• Ability to travel as needed
• Active state insurance license is preferred

• Comprehensive medical dental vision and life insurance coverage
• 401(k) retirement plan with employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Paid time off (PTO) and disability leave
• Employee Assistance Program (EAP)

Equal Employment Opportunity: At Point C Health we know we are better together. We value respect and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our businessand our societystronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices including selection hiring performance management promotion transfer compensation benefits education training social and recreational activities to all persons regardless of race religious creed color national origin ancestry physical disability mental disability genetic information pregnancy marital status sex gender gender identity gender expression age sexual orientation and military and veteran status or any other protected status protected by local state or federal law.