IT Support Engineer

Pune - India

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Global Shared Services IT (GSS IT) is the DNV IT organisation responsible for delivering a wide range of IT capabilities and services to business units corporate units and end-users worldwide. With nearly 400 employees globally GSS IT serves as the internal IT service provider for DNV playing a crucial role in system evaluation development and integration.

We are currently seeking an IT Support Specialist to join our Global Service Desk team based in Pune India.

In this role you will:

Provide exceptional customer service by resolving incidents on the first contact when possible.
Ensure adherence to Service Level Agreements (SLAs).
Troubleshoot system issues multiple applications and network problems.
Prioritise and manage multiple open tickets simultaneously.
Take ownership of registered cases tracking the progress of all calls and following up with customers to ensure their satisfaction with the resolution.
Follow established processes to deliver high-quality service to both internal and external customers.
Provide basic in-house training to end-users.
Participate in testing new releases or contribute to virtual teams in project work.
Represent the service desk at team and department meetings when required.
Develop and maintain your knowledge and skills staying up to date with new processes procedures and developments.
Contribute to and utilise the knowledge base system.

Responsibilities

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Qualifications

Bachelors degree in the faculty of Electronics Telecommunications and Informatics or other relevant fields.
2 years of working experience is preferable.
Proficiency in English: strong verbal and written communication skills (the working language is English).
Willingness to work in rotational shifts.
Extremely detail-oriented and able to consistently follow team procedures and documentation.
Recent support centre/technical support experience (at least two years full-time) preferred.
Working knowledge of Windows 11 desktop.
Working knowledge of Windows Server basics (Active Directory Network Sharing Permissions Management Console).
Working knowledge of Microsoft Office 365 suite (Outlook Word Excel PowerPoint).
Ability to quickly learn several proprietary applications that are core to our business.
Service-minded attitude that will create a positive impact on end users.
Excellent customer service skills including the ability to work with users of all skill levels.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process in accordance with applicable country-specific laws and practices.

DescriptionGlobal Shared Services IT (GSS IT) is the DNV IT organisation responsible for delivering a wide range of IT capabilities and services to business units corporate units and end-users worldwide. With nearly 400 employees globally GSS IT serves as the internal IT service provider for DNV pla...

Description

We are currently seeking an IT Support Specialist to join our Global Service Desk team based in Pune India.

In this role you will:

Provide exceptional customer service by resolving incidents on the first contact when possible.
Ensure adherence to Service Level Agreements (SLAs).
Troubleshoot system issues multiple applications and network problems.
Prioritise and manage multiple open tickets simultaneously.
Take ownership of registered cases tracking the progress of all calls and following up with customers to ensure their satisfaction with the resolution.
Follow established processes to deliver high-quality service to both internal and external customers.
Provide basic in-house training to end-users.
Participate in testing new releases or contribute to virtual teams in project work.
Represent the service desk at team and department meetings when required.
Develop and maintain your knowledge and skills staying up to date with new processes procedures and developments.
Contribute to and utilise the knowledge base system.

Responsibilities

Qualifications

Bachelors degree in the faculty of Electronics Telecommunications and Informatics or other relevant fields.
2 years of working experience is preferable.
Proficiency in English: strong verbal and written communication skills (the working language is English).
Willingness to work in rotational shifts.
Extremely detail-oriented and able to consistently follow team procedures and documentation.
Recent support centre/technical support experience (at least two years full-time) preferred.
Working knowledge of Windows 11 desktop.
Working knowledge of Windows Server basics (Active Directory Network Sharing Permissions Management Console).
Working knowledge of Microsoft Office 365 suite (Outlook Word Excel PowerPoint).
Ability to quickly learn several proprietary applications that are core to our business.
Service-minded attitude that will create a positive impact on end users.
Excellent customer service skills including the ability to work with users of all skill levels.

Key Skills

Engineering Support
Law Enforcement
ABB
Information Security
Adobe Dreamweaver
Data Analysis

Apply Now

About Company

DNV

Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.

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