Community Lead

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patients care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation and to do this we need the best talent possible to help us raise the bar this is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals impacting millions of lives.

As a Community Lead your role will be central to shaping how healthcare professionals connect learn from one another and advocate for better communication across the NHS. Youll support and scale one of the most engaged clinical communities in the UK ensuring users feel supported day to day while turning their insights into a core driver of product adoption advocacy and brand trust.

The Unique Challenges Youll Solve

This isnt just about managing community channels or facilitating conversations

Youll be:

• Building strategic and large-scale communities: Shaping and delivering the long-term vision for our primary and secondary care communities with community playing a clear role in driving product adoption and advocacy - not just engagement. This is a hands-on role: youll be actively running community campaigns as well as setting direction.

• Turning unstructured clinical conversations into scalable content: Creating repeatable scalable ways to transform high-volume community conversations into user-led content learning assets and programmes - using strong storytelling to make Accurxs value clear and compelling across the market.

• Scaling advocacy through ambassadors and peer influence: Owning and evolving large-scale ambassador and super-user programmes that enable clinicians to influence peers authentically and aligning this work closely with product and marketing priorities.

• Evolving our community platforms and programmes: Making thoughtful calls on when existing tools are good enough and when they arent and helping Accurx invest in the right platforms processes and operating models to support a growing multi-product multi-care-setting community.

What Were Looking For

Were looking for a Community Lead who embodies our Principles and thrives on significant challenges with the experience outlined below.

• Proven experience building and growing large-scale communities (thousands of users) ideally in SaaS tech or healthcare. This is essential for the role.

• Experience using community as a core driver of growth product adoption or brand advocacy rather than it being primarily focused on support account management or research.

• A strong track record of designing running or scaling ambassador programmes or super-users initiatives that drive peer-to-peer learning and influence.

• Clear examples of turning unstructured community conversations into scalable user-led content with strong written communication and storytelling skills to support user product confidence and adoption.

• A data-informed and tool-savvy mindset using signals feedback and AI to scale insight capture and content without losing authenticity.

• Strong cross-functional collaboration skills partnering closely with Product User Research Product Marketing and Events.

If youre excited by the idea of using community as a marketing engine for adoption advocacy and long-term brand love and want to shape how clinicians across the NHS learn from each other at scale wed love to hear from you.

Our Principles in Action

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.

• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas maintaining high standards giving honest feedback and only delivering work were proud of.

• Be a driver not a passenger: We make things happen focus on the right problems and bring the energy to deliver ambitious goals.

• Succeed together: We succeed only as a team. Our mission is too important for anything less so company success always comes first.

• Move with urgency: Were on a mission and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission our users and our impact.

• Be relentlessly resourceful: We embrace constraints as they force us to think differently be creative and focus.

• Embrace challenge: We value constructive conflict over harmony having tough conversations for the best outcome.

What We Can Offer

We believe in supporting our team to do their best work and thrive both professionally and personally.

• 65000 - 85000 salary 50750 share options

• Access to Happl - a flexible benefits provider with a given budget of 600 to spend on perks of your choice. Options include private health insurance wellness providers and more

• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.

• Enhanced parental leave policy

• We have our very own Chef! Free healthy breakfasts snacks and lunches will be provided with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company Heres more about us...

Were a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors nurses pharmacists administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals pharmacies care homes and the community.

Were passionate about staying close to our users which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs the difficulties they face with technologies and how we can help.

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive part of this were glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If youd like to ask questions before you apply please email .