Desktop Support [10+ Years Exp W AD, SCCM, 5 + years WAutodesk, Bentley] Lycoming County, PA

Lycoming County, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Desktop Support Must have 10 Years Exp W/ Active Directory SCCM 5 years W/AutodeskBentley

Lycoming County PA

6 months

***This requisition will feature first round interviews via Teams.***
***This requisitions current PO is funded through 6/30/ end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.***
***Start date for this position is as soon as possible.***

Part-time telework which can be discussed during the interview process is an option for this position as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County PA. Occasional attendance at various meetings conferences and training sessions as well as overnight travel may be required.

***Candidates in other counties may be considered based on qualifications and candidate availability.***

General IT Experience

Proven at least 15 years experience supporting:

o Windows Desktop OS

o Windows Server

o Active Directory

o Scripting

o MS Office

Software Packaging and Deployment

Create software installation packages for SCCM (10 years experience) with emphasis on Bentley products (10 years experience) using approved tools and processes.

o Download and prepare vendor software for packaging.

o Perform test installations of out-of-box (OOB) software.

o Determine the appropriate installation method (e.g. batch or PowerShell scripting).

o Develop installation scripts using established standards and best practices.

o Test and validate completed packages.

o Deliver finalized packages to the SCCM team for Software Center testing.

Testing Coordination and Support

Coordinate with technical leads business users and project managers during the testing of software packages.

Work closely with testers to refine and improve the end-user experience.

Address and resolve questions or issues that arise during the testing process.

Technical Troubleshooting and Support

Resolve or assist in resolving cross-application technical issues.

Provide support for end-user installation or deployment issues.

Manage and update Active Directory groups relevant to CADD Support.

Research and recommend hardware for purchase when required.

Communication and Teamwork

Provide clear accurate and timely status updates.

Demonstrate strong written and verbal communication skills.

Work effectively in a team environment to meet shared objectives.

Share application-specific knowledge across teams.

Quality Documentation and Process Adherence

Complete assigned tasks within established time estimates.

Follow organizational quality standards and procedures.

Develop refine and document expert practices and standards.

Ensure documentation is accurate complete and up to date.

Identify track and resolve issues risks and action items.

Stay informed about industry trends and emerging tools and apply them appropriately.

Proactively anticipate and resolve issues impacting the team.

CADD Application and Plotting Support

Develop and support plotting solutions across various CADD applications.

Update and distribute workspace resources for OpenRoads Designer OpenBridge Designer and MicroStation within ProjectWise and district servers (all 5 years experience).

Package PennDOT WorkSpace for posting to public facing CADD Resources web site.

Guide business partners on implementing PennDOT workspace resources within their environments.

ProjectWise Administration

Maintain and administer ProjectWise on-premises server infrastructure:

o Support four ProjectWise environments each consisting of three Windows servers.

o Maintain SQL databases associated with ProjectWise datasources

o Manage project creation and access control.

o Develop and implement new ProjectWise features (e.g. workflows states).

o Test and deploy ProjectWise product upgrades.

Collaborate with Digital Delivery:

o Establish methods for onboarding Business Partners to use ProjectWise

o Administer Business Partner access and permissions

Collaborate with Security Server and SQL teams to make ProjectWise available to external Business Partners.

Desktop Support Must have 10 Years Exp W/ Active Directory SCCM 5 years W/AutodeskBentleyLycoming County PA6 months***This requisition will feature first round interviews via Teams.******This requisitions current PO is funded through 6/30/ end date is dependent on the final schedule and projected n...