Warranty Administrator
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Job Location:
Phoenix, NM - USA
Yearly Salary:
$ 45000 - 60000
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Looking for a long-term career in a high demand industry with a great career path for growth We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages paid time off & holidays full health benefits and a 401k match. We value what makes a family successful: commitment compassion hard work and a desire for each other to succeed. No matter your level when you join us we want to help you grow.
Position Overview:
The Warranty Administrator is responsible for preparing submitting and recording warranty claims to ensure high customer satisfaction by adhering to OEM practices and company policies.
DUTIES & RESPONSIBILITIES
- Prepare code and submit all OEM and vendor warranty claims promptly.
- Ensure compliance with all OEM and vendor policies and warranty procedures.
- Utilize technical knowledge to verify proper documentation of repairs for warranty coverage verification.
- Book and close repair orders upon completion.
- Request goodwill assistance for customer satisfaction.
- Reconcile warranty receivables with payments weekly.
- Follow up on outstanding claims within 30 days.
- Review and resubmit rejected or underpaid claims.
- Ensure warranty parts are tagged and confirm shipping.
- Track warranty parts with relevant details.
- Stay updated on warranty policies and product changes.
- Provide warranty updates to service staff and technicians.
- Ensure all warrantable repairs are documented accurately.
- Completed manufacturers training courses to obtain certification.
- Maintain a professional appearance and a safe clean work environment.
- Attend warranty staff meetings.
- Explain warranty coverages to customers.
Salary range for Warranty Administrator (depending on role and experience level) can range from $45000.00 - $60000.00 annually.
ACTIVITYAND KNOWLEDGE REQUIREMENTS
Employee safety is a prime concern of RWC. This position is a safety sensitive position and falls under the requirements of the RWC Drug and Alcohol policy.
- Minimum of 3 years experience in the Medium/Heavy-Duty truck or automotive industry.
- Basic understanding of automotive systems and repairs.
- Ability to understand and communicate vendor warranty guidelines and approval processes.
- High degree of product technical knowledge.
- Team player with a strong commitment to customer satisfaction.
- Self-motivated with good written and verbal communication skills.
- Professional conduct.
- Superior problem-solving skills for achieving win-win solutions.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Must be able to successfully pass a background check and a pre-hire drug and alcohol test.
M/F/V/H
Required Experience:
Unclear Seniority
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other t...
