Jira Administrator

Position Summary

We are seeking a highly skilled Jira Administrator to own and operate our Atlassian ecosystem with Jira at the center of our delivery operations and governance model. This role is responsible for ensuring Jira is configured governed and optimized to support agile delivery IT service management security compliance and enterprise reporting.

The Jira Administrator will serve as the platform owner balancing speed flexibility and control enabling teams to execute efficiently while maintaining strong governance security and auditability. This role combines technical configuration expertise with a product mindset ensuring Jira underpins best-practice processes scalable workflows enterprise reporting and automation that reduces administrative friction and improves time-to-value.

***This is an on-site position based in Seattle WA. You will have a hybrid remote/in-office schedule where you will work from our casual pet-friendly office at least 3 days a week.***

Key Responsibilities

Jira Platform Ownership

• Serve as the primary owner and administrator for Jira Software Jira Service Management (JSM) and related Atlassian tools
• Design configure and maintain Jira projects workflows issue types screens fields permissions and automations. Design and maintain consistent workflows that reinforce project delivery best practices stage-gates status transitions and intake
• Own platform standards governance and best practices
• Maintain system hygiene performance versioning and integrations across teams and platforms

Agile & Delivery Enablement

• Support Scrum Kanban SAFe and hybrid delivery models
• Collaborate with PMO / Project Delivery leadership to align Jira workflows to delivery standards methodologies and reporting structures
• Configure boards backlogs sprint reporting roadmaps and dependency tracking
• Enable dependency mapping timelines roadmaps and status reporting without over-burdening delivery teams

IT Service Management (ITSM)

• Administer Incident Problem Change and Request workflows
• Implement ITIL-aligned processes including SLAs approvals and escalations
• Build service portals and request catalogs

Security Risk & Compliance

• Enforce access controls and audit logging
• Manage user access permissions and security controls in line with governance standards
• Support SOX SOC PCI HIPAA and internal audit requirements
• Implement change management workflows and evidence collection

Automation & Integration

• Build Jira automations and integrations with CI/CD monitoring and identity platforms
• Identify bottlenecks and propose optimizations proactively
• Use ScriptRunner to automate repetitive tasks enrich workflows validate transitions and enforce data quality. Introduce continuous improvements that help Jira act as a productivity amplifier.

Reporting & Analytics

• Design dashboards and executive reporting
• Build meaningful dashboards and reports to support portfolio prioritization delivery health throughput cycle-time and capacity planning
• Ensure data quality for KPIs SLAs velocity and operational metrics
• Ensure consistent data field definitions across the system
• Ensure data structures & fields support analytical use cases without compromising usability

Platform Reliability & Performance

• Own availability upgrades and platform optimization 

Qualifications :

Job Requirements

• 5 years Jira administration experience
• Deep Jira Software and JSM expertise Including ScriptRunner Jira Software and Jira Service Management
• Agile delivery at scale experience
• Strong understanding of intake prioritisation PMO processes project lifecycle and reporting
• ITIL and ITSM knowledge
• Audit and compliance experience
• Advanced workflow design and automation
• Permissions and security controls
• REST API and integration experience
• Executive dashboarding

Nice to Have

• Atlassian certifications
• Confluence Assets Opsgenie experience
• Regulated industry experience

Additional Information :

Compensation

• The pay range for this position is $105000 - 120000 on a full-time schedule.
• Along with base salary Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

What Success Looks Like

• Jira is the system of record
• Teams move faster with visibility
• Executives have real-time insight
• Audit evidence is always available
• Curious systems-driven thinker with a continuous improvement mindset
• Pragmatic approach to balancing data quality with user experience
• Comfortable driving standards and educating stakeholders
• Focus on efficiency: automating vs. repeating
• Able to anticipate downstream reporting implications of upstream design choices

Benefits and Perks:

• Full medical dental and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open casual pet-friendly and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Remote Work :

No

Employment Type :

Full-time