Communications & Governance Support – Web & Digital Optimization

Job Description Summary

Job Description

Major Accountabilities:

Communications Support

• Content Calendar Management: Own and update the teams content calendar ensuring alignment with strategic priorities and timely delivery of communications.

• Content Creation & Delivery: Draft edit and prepare content (articles infographics presentations newsletters videos etc.) for internal and external audiences reflecting the teams tone of voice and values.

• Approval Coordination: Facilitate the content approval process including running drafts through AI tone-of-voice filters uploading to Teams/SharePoint and coordinating feedback from leadership.

• Channel Management: Deliver content through appropriate Novartis channels (SharePoint Teams email newsletters MAP portal etc.) ensuring consistent messaging and branding.

• Workshop & Event Support: Assist in the preparation and delivery of workshops onboarding sessions and team events including logistics materials and communications.

• Measurement & Reporting: Track engagement metrics (views open rates participation feedback) and contribute to reporting on communications effectiveness.

Governance & Operating Model Support

• Process Documentation: Support the development and maintenance of governance frameworks for web development including policies for site requests content updates compliance and stakeholder engagement.

• Operating Model Drafting: Assist in mapping workflows decision-making structures and escalation paths for web development teams.

• Stakeholder Training & Communication: Prepare clear communications presentations and training materials to educate stakeholders on governance processes and operating models. Support workshops and onboarding sessions.

• Collaboration: Work closely with product owners IT marketing compliance and business operations to ensure governance and operating models meet business needs and regulatory standards.

• Continuous Improvement: Gather feedback monitor process effectiveness and support implementation of improvements to optimize efficiency and compliance.

• Reporting: Help establish KPIs and reporting mechanisms to track adherence to governance processes and the performance of operating models.

What youll bring to the role:

• Bachelors degree (minimum requirement) ideally with an advanced degree in science and /or business

• Full professional proficiency in English with excellent verbal/written communication skills

• Minimum 2 years in internal communication product management team operations or similar roles; pharma/healthcare background preferred

• Strong project management skills and a structured mindset

• Able to communicate effectively with senior management manage issues resolve conflicts and mitigate risks

• Proven ability to work cross-functionally across cultures and geographies in a complex matrix environment

• Familiarity with Drupal/Web CMS digital platforms (SharePoint Teams) and governance/compliance frameworks

• High curiosity adaptability and comfort with ambiguity; agile/product methods knowledge is a plus

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart passionate people like you. Collaborating supporting and inspiring each other. Combining to achieve breakthroughs that

change patients lives. Ready to create a brighter future together Some restrictions on flexible working options may apply and will be discussed during interview if applicable

Benefits and Rewards:

Read our handbook to learn about all the ways well help you thrive personally and professionally: to Diversity and Inclusion / EEO:

Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If because of a medical condition or disability you need a reasonable accommodation for any part of the recruitment process or in order to receive more detailed information about the essential functions of a position please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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