Customer Enablement Manager, East

The Elevator Pitch

If you are an excellent relationship builder passionate about the customer experience and inspired to help make the world a safer place then this is the role for you!Customersuccessis vital to Evolvs long-term mission and customers must experience clear measurable value from their Evolv systems not only at deployment but throughout their lifecycle. As a Customer Enablement Manager (CEM) you will build strong relationshipswith your portfolio of customers and ensure they onboard successfully adopt consistently operate confidently and realize meaningful outcomes from their investment.

You will work alongside Senior Customer Enablement Managers andthe broader CX teamin helpingcustomersonboardsuccessfully adoptconsistently operate confidentlyand realizemeaningful outcomes fromtheir role is designed to flex across multiple customer engagementsrather than owning a dedicated portfolio.

Your work will help drive customer satisfaction system utilization risk mitigation and ultimately successful subscription renewals.

What are performance outcomes over the first 12 months you will work toward completing

First 3090 Days:

• Become fully competent in Evolvs products workflows and enablementmethodology.
  Training includes in-person technical instruction at HQ online self-study structured learning paths and peer shadowing.

• Learn the CX operating model (onboarding enablement training adoption renewal readiness customer health).

• Build relationships with Sales Program Management Support Technical Sales & Solutions Channel Operations and Marketing to understand customer history deployment context and value drivers.

• Begin engaging withcustomers-supporting onboarding activities training preparation and early adoption.
  

3-6 Months:

• Contribute today-to-day customer onboardingtrainingand value-realization activitiesacross theinstallbase ensuringprogress towards key outcomes.

• Deliver virtual and onsite training sessions covering system operation best practices and Evolv Academy learning paths.

• Begin developing baseline success plans for your accounts that focus on adoption learning milestones and operational excellence.
  

6-12 Months:

• Fully own your customer portfolioincluding onboarding new customers building proactive success plans and driving adoption of learning resources such as Evolv AcademyMyEvolvPortal andother customerplatforms

• Monitor customer health usage signals and feedback toidentifyrisks early and mitigate them through cross-functional collaboration.

• Lead regular performance reviews and business value conversations using customer dashboards (visitor scans alerts detections engagement metrics).

• Manage a smooth renewal readiness process by ensuring strong adoption value realization and risk reduction.
  

1 year:

• Be recognized as a strategic customer advocate with deep account relationships acrossaccounts.

• Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes.

• Consistently deliver measurable impact across your accountsincluding improved system usage reduced friction higher training completion and strong renewal rates.

• Operate independently while driving scalable improvements to the broader customer enablement program.

The Work: What type of work will you be doing

As a Customer Enablement Manager your regular activities may be modified to suit the needs of your customer portfolio however you can expect a variety of the following:

Customer Onboarding & Training

• Customer onboarding and go-live activities with Program Management TSS and Support.

• Deliver structured training sessions (onsite and virtual) tailored to each customers operational environment.

• Ensure customers complete the right Evolv Academy learning paths and certifications.

Customer Adoption & Value Realization

• Build and execute proactive success plans to drive consistent system usage optimized detection performance and operator confidence.

• Continuously guide customers to evolve their workflows staffing and operating procedures to maximize value.

• PromoteadoptionofMyEvolvtraining content and all customer enablement resources.

• Conduct scheduled check-ins performance reviews and Quarterly Business Reviews (QBRs).

Customer Health & Risk Management

• Work with Red Accounts team toidentifyat-risk accounts and help develop get-well plans to get them in good health

• Coordinate with Support Technical Sales &Solutionsand other teams to ensure escalations are handled promptly

• Maintain clean accurate CRM documentation includingcontacts milestones health scores and renewal context.

Renewal Readiness & Growth Support

• Proactively identify and engage the appropriate customer stakeholdersday-to-day champions operational owners and economic buyersto ensure each clearly understands and is realizing the full value of their Evolv investment.

• Lead the enablement workstream that ensures customers achieve the outcomes required for renewal including validating success criteria with decision-makers reinforcing business value with champions and ensuring all stakeholders are informed trained and confident in their ability to operate and sustain their systems.

• Minimize renewal friction by driving strong adoption ensuring operators are well trained and clearly demonstrating ongoing business value.
  

What is the leadership like for this role What is the structure and culture of the team

This role reports to theSenior Scaled Program Manager and sits on ourCustomer Experience team in the Revenue Organization.

The team is distributed across the United States and is entering an exciting phase of growth with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience isexceptionalspanning technical experts to seasoned business leaders with firsthand customer-facingexpertise.

Where is the role located

Location:

While this role is posted for a candidate ideally based in Florida we are open to exceptional candidates in other locationsthroughout theSouthernUSwith transportation accessibility. The role is flexible within ourSouthRegion which includes North Carolina South Carolina Georgia Louisiana Mississippi and Florida.

Travel:
Travel demands will fluctuate with customer engagement trade shows and your territory strategy and may reach2530% of the some customer operations run outside normal business hours flexibility for occasional nights weekends and holidays may berequired.

Compensation and Transparency Statement

The base salary range for this full-time position is$95000- $ addition to base salary this role offers a competitive target bonus equity and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity in alignment with applicable state laws. Our compensation ranges aredeterminedbased on factors such as role level location market benchmarks and internal equity. The posted rangerepresentsthe good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidates skills experience education and geographic location.

In accordance withstate and local pay transparency lawsincluding those in California Colorado Massachusetts New York New Jersey and otherswedisclosesalary ranges in all job postings and provideadditionalinformation upon request.

During the hiring process your recruiter will share:

• The specific salary range for your preferred location

• A general overview of our benefits and equity offerings

• Insights into how compensation decisions are made including factors that influence starting pay

We are committed to fair pay practices and we regularly review our compensation programs to ensure they are competitiveequitable and aligned with our values.

If you want to solve one of the most difficult issues of our time and save lives doing it you want to work at Evolv. We are passionate knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv you will have unparalleled exposure to all aspects of our business working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you

Evolv Technology (Evolv) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace and all employment decisions are made without regard to race color religion national social or ethnic origin sex (including pregnancy) age disability HIV Status sexual orientation gender identity and/or expression veteran status or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. If you need a reasonable accommodation as part of the job application process please connect with us at .

Evolv Technology requires all employees to be fully vaccinated against COVID-19 unless they are approved for a reasonable accommodation based on disability medical condition religious belief or other legally recognized reasons that prevents them from being vaccinated.

At Evolv were on a mission to help make public spaces safer through innovative security technology. So were looking for future teammates who embody our values people who:

• Do the right thing always;

• Put people first

• Own it;

• Win together; and continue to

• Be bold stay curious.
  

Our Benefits Include:

• Equity as part of your total compensation package

• Medical dental and vision insurance

• Health Savings Account (HSA)

• A 401(k) plan (and 2% company match)

• Flexible Paid Time Off (PTO)- take the time you need to recharge with manager approval and business needs in mind

• Quarterly stipend for perks and benefits that matter most to you

• Tuition reimbursement to support your ongoing learning and development

• Subscription to Calm

Evolv Technology (Evolv) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace and all employment decisions are made without regard to race color religion national social or ethnic origin sex (including pregnancy) age disability HIV Status sexual orientation gender identity and/or expression veteran status or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. If you need a reasonable accommodation as part of the job application process please connect with us at .

Evolv participates in E-verify for all employees after the completion of Form I-9.

Required Experience:

Manager