Manager, Customer Service, Americas
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Job Location:
Mills River, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Together we can renew the everyday for a future beyond fossils!
Learn more about us as a workplace are looking for aManager Customer ServiceAmericasto define the vision for our Customer Service Team in the this role you will serve as a key liaison betweenUPM Adhesive Materialsand our customers collaborating with sales fulfillment claims operations and product development teams.
Greetings from your future manager
We are eagerlyanticipatingthe addition of a spirited guide keen onoptimizingcustomer relationships and advancing our teams goals! This is a chance for someone keen to join a professional team working on enhancing service performance quality and innovation. If you are ready to contribute we invite you to join our team.-Alejandro Ramírez Campaña Director Fulfillment Americas Region
What you will do
Oversee daily operations including monitoring service levels assigning tasks and ensuringtimelycompletion
Build strong customer relationships and contribute to sales effectiveness while delivering an exceptional customer experience
Maintainhigh standardsin all customer service activities. Collaborate with sales production shipping and other teams to meet customer needs
Provide clear strategy and direction to the customer service team setting expectations for order management and communication
Foster accountability and a culture of responsibility within the team aligned with best practices
Use KPIs to measure performance and providetimely constructive feedback
Leverage CRM tools (e.g. Salesforce) data platforms (e.g. Power BI) and spreadsheets to make informed decisions and drive positive outcomes
Who you are
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We collaborate globally with well-established sectors, and with innovative companies committed to a sustainable future.
