Training Manager

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Mgr-Technical Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.

As a Training Manager you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

• Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs) train classes as and when required
• Provide technical/soft-skills related coaching/guidance to the TSpecs in aspects of
  • conformance to curriculum/content delivery methods
  • Calibrate & conform to client prescribed/mutually agreedqualitative standards
  • Coach T-Specs/ ATSs/Nesting Support Staff to effectivelyconduct/manage individual group and class interactions.
• Assess/Analyze/Monitors participant and class performance as measured by KPIs during Nesting/Classroom.
• Prepare regular/accurate and meaningful internal and external reports related to training.
• Plan and plot in for resources as required (weekly Bi-weekly monthly).
• Prepare analysis & action plans to improve trainer/training delivery Delivery of training programs as and when required
• Delivery Demo for trainers as per coaching plans.
• Development of training for all aspects of client projects including soft skills and technical skills
• Participate in routine client/learner interaction
• Perform other related duties and assignments as required and as assigned by supervisor or manager.

Qualifications :

Our most successful candidates will have:

• Earned a Bachelors degree in any field (Major in Education or
• Communication preferred)
• At least 4-5 years of work experience with Training.
• Excellent working knowledge on Microsoft Office applications (Excel
• Powerpoint Word and Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements
• Willingness and ability to work in a shifting or graveyard schedule

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time