Customer Service Coordinator
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Reporting directly to the Customer Service Manager you will ensure that our inspection audits and lab tests programs consistently exceed our clients expectations and maintain the highest standards of service quality.
Your main responsibilities will be (but not limited) to:
Reviewand follow up with the Clients Accounts making sure that client requirements have been accurately identified and that they are fully satisfied with the Quality Control Programs implemented.
Proposeand set-up solutions to enhance the value we create for our clients and our overall quality of service.
Efficientlycommunicatewith different internal teams (operations back-office frontline) as well as with clients key contacts.
Supportpre-sales inquiries as well as clients meetings with our operations experts.
Work closely witha team of technical experts to implement quick-win solutions and long-term programs with our key accounts.
Qualifications :
In order to succeed in this role you must have:
A degree or Bachelor in Sales Supply Chain Business Administration
Extensive professional experience of minimum 5 years as Sales ideally in lab or Quality control company.
Excellent spoken English and French skills;
Advanced skills in Microsoft excel (Macros VBA).
Are great at solving problems and finding solutions;
Prioritize effectively and manage your time well enabling you to work to tight deadlines;
Are a good team player;
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
QIMA is more than a testing, inspection, certification, and compliance company: We are on a mission to offer clients smart solutions to make products consumers can trust. With a global reach spanning 100+ countries, QIMA serves the consumer products, food and life sciences industries ... View more
