Customer Service Representative

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Company:

Founded in 2008 by Ross Sapir Roadway Moving is built on the core principles of accountability kindness generosity and dedication. These values drive a culture of excellence where our peoplenot just our trucksset us apart in a crowded industry. We believe in investing in both our employees and our clients fostering an environment rooted in respect urgency clear communication and appreciation. At Roadway we dont just move boxes we move lives and we do it with a commitment to making the experience remarkable for everyone involved.

Responsibilities:

Provide superior customer support with our clients and serve as the primary point of contact
Utilize active listening skills and consultative sales techniques to understand clients wants and needs
Follow up with clients regarding experience
Handle high volume of calls
Determine the quickest most effective ways to answer clients questions and concerns
Ask questions to understand the clients lifestyle and personal needs encourage open communication and honesty and provide product recommendations specifically curated to address their needs
Represent our organization with pride and set to be an upstanding example of our core values

Requirements:

Previous experience in a customer service setting including hospitality retail or call center
Moving industry is a plus
Experience with Microsoft Suite and demonstrated competency in learning new software applications
Excellent customer service and communication skills with the ability to clearly articulate relevant information ideas and directions
Commitment to teamwork through relationship-building dependability trust and collaboration

About the Company:Founded in 2008 by Ross Sapir Roadway Moving is built on the core principles of accountability kindness generosity and dedication. These values drive a culture of excellence where our peoplenot just our trucksset us apart in a crowded industry. We believe in investing in both our e...