Banking Application Support Analyst Engineer
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Job Location:
Casablanca - Morocco
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Within a team of senior and junior Analyst Engineers you will provide first-level support across all functional areas of the Amplitude software package. Your role will be to take charge of diagnose and resolve tickets submitted by our clients or when necessary escalate them to level 2 with a complete and documented analysis.
Personalized onboarding: Upon your arrival you will benefit from an individualized integration and training program supervised by a mentor. You will discover our tools methods processes as well as the technical and functional aspects of the software to gradually develop your autonomy.
Main responsibilities :
- Analyze diagnose and resolve incidents reported by our clients using the knowledge base and documented procedures.
- Manage and monitor the client relationship throughout the request handling process.
- Contribute to industrialization and continuous improvement projects (automation standardization documentation etc.).
This position is an excellent entry point for various career paths:
- Technical or functional expertise
- Project management
- Team leadership.
Qualifications :
- Be rigorous and methodical in analyzing requests.
- Adopt a caring and client-oriented attitude.
- Be proactive in finding solutions.
- Maintain clear concise and respectful communication.
Languages: French / English
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Administration And Accounting
- Hardware & Networking
- Assessment
- Cost Estimation
- ABAP
- Loans
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
