Content Manager – Training and Software Documentation Amplitude
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Job Location:
Casablanca - Morocco
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The Content Manager is responsible for:
- Designing structuring and updating training and documentation content related to our software.
- Playing a key role in transferring knowledge to both internal and external users ensuring the quality clarity and consistency of all materials.
- Managing a team of two documentation specialists.
- Reporting to the Product Expertise team.
- Overseeing the management of Product reference materials.
Documentation
- Write and maintain up-to-date functional and technical documentation for the software.
- Organize content in an accessible and intuitive documentation database.
- Ensure consistency between product updates and associated documents.
- Collaborate with product and development teams to gather necessary information.
Training
- Update and evolve the training catalog based on new features/offers of the Amplitude product in line with market launches.
- Define the e-learning strategy including roadmap management and the associated business plan.
- Assist teams in designing and structuring training paths (e-learning in-person video tutorials etc.).
- Collaborate with business and technical experts to identify training needs.
- Implement tools to monitor and manage the design/maintenance of content taking into account feedback from learners.
Tools and Accessibility
- Ensure that educational materials are accessible and organized around a knowledge base.
- Integrate content into AI technologies and participate in related initiatives.
Reference Materials
- Inventory and document all reference materials (functional and configuration) and define or update the update procedure (including RACI frequency and tools).
- Ensure reference materials are updated and consistent according to the defined procedure aligned with Product releases (mappings configuration references).
- Evaluate the relevance of tools used for maintaining reference materials and propose improvements as needed.
Qualifications :
Key Skills
- Strong organizational skills autonomy rigor and collaborative spirit.
- Proven experience in team/project management.
- Ability to simplify technical topics for various audiences.
- Confirmed experience in writing educational and/or technical content.
- Excellent writing skills in French (and in English if necessary).
Additional Assets
- Good knowledge of banking processes: account management loans payments risk compliance reporting.
- Familiarity with the Amplitude product catalog.
- Proficiency with content management tools (LMS CMS collaborative tools).
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Information Management
- Adobe Acrobat
- Continuous Improvement
- Records Management
- Assembly Experience
- User Acceptance Testing
- Project Engineering
- Sharepoint
- Filing
- Document Management Systems
- Mentoring
- Document Management
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
